Customer Experience Transformation Benchmark
Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty and win in today’s…
NICE inContact
Millennials & Gen Z Driving Digital-First Future of CX
Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience NICE inContact CX Transformation Benchmark finds digital-native use…
NICE inContact Receives Highest Scores in Gartner Report
NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner Contact Centre Report NICE…
NICE inContact CXone Empowers Omnichannel Experiences
NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface Innovation advances CXone contact centre Agent for…
High Interest in Adopting AI Across the Contact Centre
Independent Research Firm Finds High Interest in Adopting AI Across the Contact Centre Study also reveals that the majority of…
NICE Solutions for Driving Contact Centre Innovation
NICE Solutions Honoured by TMC for Driving Innovation and Exceptional Value for Contact Centre Customers Four Nice Solutions Received 2019…
Cloud Contact Centre Users Get 18% Higher Customer Satisfaction
Organisations With Cloud Contact Centre Technology Report 18 Percent Higher Customer Satisfaction NICE inContact CX Transformation Benchmark study finds 40…
Atos & NICE Partner – Cloud Adoption for Contact Centre Agents
Atos and NICE inContact Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact Centre Agents – Atos…
Contact Centre Leaders Confident in Artificial Intelligence
Contact centre leaders confident in artrificial intelligence’s role in delivering exceptional customer service experiences NICE inContact CX Transformation Benchmark finds…
Gant Travel Improves Contact Centre Performance
Gant Travel Improves Contact Centre Performance with NICE inContact CXone – NICE inContact CXone enables provider of corporate travel services…
NICE inContact – Outcome Oriented Innovations for CX
NICE inContact Announces New Outcome-Oriented Innovations for Customer Services CXsuccess customer services for CXone partners with contact centre leaders at…
Questions Every Contact Centre Needs to Ask
Companies hold contact centres accountable for delivering a critical competitive differentiator — superior customer experience. And so do customers: In…
Contact Centre Leaders Confident in Artificial Intelligence
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact CX Transformation Benchmark finds…
NICE CXone Adds Artificial Intelligence Capabilities
NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced the Spring 2019 release…
NICE inContact Highest Scores in Contact Centre Report
NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical Capabilities Gartner’s latest report…
NICE inContact CXone Selected for 2,300 Seat Contact Centre
NICE inContact, a NICE business, have announced that a global research and technology company that serves customers in more than…
Vera Bradley Improves Contact Centre Efficiency
Vera Bradley improves contact centre efficiency and customer experience with NICE InContact NICE inContact, a NICE business announced business results…
Global Study Reveals Digital Channel Use Gaining Ground
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet) CX…
NICE inContact Leader in Cloud Contact Centre Research
NICE inContact have announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader…