The Role of Cloud Contact Centres in Covid-19 Recovery
The role of cloud contact centres in supporting Covid-19 recovery and driving SMB growth While many small and medium-sized businesses…
NICE inContact
NICE inContact Named Cloud Contact Centre Leader by Gartner
NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for Ability to Execute in…
Contact Centres Are Increasing Investment in Digital Channels & AI
Contact Centres Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences Annual NICE inContact CX Transformation…
UK Healthcare Contact Centre Accelerates Move to the Cloud
UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone CXone selected for elasticity and scalability to…
NICE inContact and Zendesk Partner On CXone
NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe Leading CCaaS and CRM providers…
Customer Experience Transformation Benchmark
Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty and win in today’s…
Millennials & Gen Z Driving Digital-First Future of CX
Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience NICE inContact CX Transformation Benchmark finds digital-native use…
NICE inContact Receives Highest Scores in Gartner Report
NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner Contact Centre Report NICE…
NICE inContact CXone Empowers Omnichannel Experiences
NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface Innovation advances CXone contact centre Agent for…
High Interest in Adopting AI Across the Contact Centre
Independent Research Firm Finds High Interest in Adopting AI Across the Contact Centre Study also reveals that the majority of…
NICE Solutions for Driving Contact Centre Innovation
NICE Solutions Honoured by TMC for Driving Innovation and Exceptional Value for Contact Centre Customers Four Nice Solutions Received 2019…
Cloud Contact Centre Users Get 18% Higher Customer Satisfaction
Organisations With Cloud Contact Centre Technology Report 18 Percent Higher Customer Satisfaction NICE inContact CX Transformation Benchmark study finds 40…
Atos & NICE Partner – Cloud Adoption for Contact Centre Agents
Atos and NICE inContact Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact Centre Agents – Atos…
Contact Centre Leaders Confident in Artificial Intelligence
Contact centre leaders confident in artrificial intelligence’s role in delivering exceptional customer service experiences NICE inContact CX Transformation Benchmark finds…
Gant Travel Improves Contact Centre Performance
Gant Travel Improves Contact Centre Performance with NICE inContact CXone – NICE inContact CXone enables provider of corporate travel services…
NICE inContact – Outcome Oriented Innovations for CX
NICE inContact Announces New Outcome-Oriented Innovations for Customer Services CXsuccess customer services for CXone partners with contact centre leaders at…
Questions Every Contact Centre Needs to Ask
Companies hold contact centres accountable for delivering a critical competitive differentiator — superior customer experience. And so do customers: In…
Contact Centre Leaders Confident in Artificial Intelligence
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact CX Transformation Benchmark finds…
NICE CXone Adds Artificial Intelligence Capabilities
NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced the Spring 2019 release…