Questions Every Contact Centre Needs to Ask
Companies hold contact centres accountable for delivering a critical competitive differentiator — superior customer experience. And so do customers: In…
NICE inContact
Contact Centre Leaders Confident in Artificial Intelligence
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact CX Transformation Benchmark finds…
NICE CXone Adds Artificial Intelligence Capabilities
NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced the Spring 2019 release…
NICE inContact Highest Scores in Contact Centre Report
NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical Capabilities Gartner’s latest report…
NICE inContact CXone Selected for 2,300 Seat Contact Centre
NICE inContact, a NICE business, have announced that a global research and technology company that serves customers in more than…
Vera Bradley Improves Contact Centre Efficiency
Vera Bradley improves contact centre efficiency and customer experience with NICE InContact NICE inContact, a NICE business announced business results…
Global Study Reveals Digital Channel Use Gaining Ground
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet) CX…
NICE inContact Leader in Cloud Contact Centre Research
NICE inContact have announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader…
NICE inContact CXone AI Self-Service Solution Helps TechStyle
NICE inContact CXone AI Self-Service Solution Helps TechStyle Improve Operational Efficiency, Enhance Customer Experience, and Drive Cost-Savings CXone with integrated…
NICE inContact CXone Wins at Global Contact Centre Awards
NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards NICE inContact was recognized for its…
NICE CXone Ranks 1st in Contact Centre in Cloud Report
NICE inContact CXone Ranks First in 2018 Contact Centre in the Cloud Report from Ventana Research Following a comprehensive examination…
NICE inContact Release New Omnichannel Customer Experience Insights
NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration, and Elevated Omnichannel Customer Experiences…