Interactive Intelligence Receives Miercom Performance Verified Certification
In hands-on lab test, Interactive Intelligence contact centre and unified communications software demonstrates ability to support largest organisations in the…
In hands-on lab test, Interactive Intelligence contact centre and unified communications software demonstrates ability to support largest organisations in the…
Customer Interaction Center Achieves Oracle Validated Integration – Integration designed to help enterprises and contact centres improve customer service and…
New content management software designed to help contact centres and enterprises reduce costs, increase employee productivity, and improve customer service…
The ‘2013 Cloud Contact Centre Survey’ reveals an increasing number of UK contact centres have started a cloud implementation process…
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how…
Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™ (CIC) 4.0, including Interaction…
CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the same sophisticated communications applications…