Speakers announced for Customer Contact Expo 28-29 September
Customer Contact Expo and Technology for Marketing events, which bring together all aspects of the customer journey in one place,…
Customer Contact Expo and Technology for Marketing events, which bring together all aspects of the customer journey in one place,…
We take cloud security very seriously. The protection of your data and your customers’ information are crucial to the operations…
Ways to Reimagine the Future of Contact Centre Operations with Interactive Intelligence Impressing your customers is not simply about what…
Ditching the Contact Centre Script? Not So Fast! Jason Alley of Interactive Intelligence explains why you shouldn’t ditch the script…
The ever-evolving ways to connect with customers mean that there’s an ever-growing need for adaptive and future-proofed technology for our…
Customer Contact Expo 2016 – The only event in Europe that’s entirely dedicated to the enhancement of customer experience is…
Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution Benefits include improved customer service, increased productivity, rapid ROI, and long-term…
Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps more than any generation…
Your customers are ultra-connected. Make sure you are as well. 54% of Customer Service requests will come through an app…
Interactive Intelligence Hires New Chief Marketing Officer – New CMO Justin Helmig brings 19 years of marketing, technology and leadership…
Quicken Deploys Interactive Intelligence Cloud Customer Engagement Solution PureCloud Engage℠ chosen for its competitive pricing, ease of use, scalability and…
Interactive Intelligence Launches PureCloud Promotion for CIC Customers – Promotion offers time-limited 40 percent discount to Interactive Intelligence on-premises customers…
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report – Interactive Intelligence positioned…
Interactive Intelligence PureCloud ® and Communications as a Service ( CaaS ) attain international compliance requirements across all the company’s…
Interactive Intelligence is currently seeking a Field Marketing Manager for UK and Ireland responsible for their World leading, award winning…
Capita IT Enterprise Services has signed a Gold Partner agreement with Interactive Intelligence Group Inc. a global leader of cloud…
New Possibilities for Workforce Algorithms according to Ric Kosiba of Interactive Intelligence. Every year for the Society of Workforce Planning…
Multimodal: A New Mindset for Customer Service – Jason Alley of Interactive Intelligence looks at how Multimodal can improve your…
Interactive Intelligence Has Won Cloud Computing Magazine’s 2015 Product of the Year Award – Interactive Intelligence PureCloud Engage honored for…