Speakers announced for Customer Contact Expo 28-29 September
Customer Contact Expo and Technology for Marketing events, which bring together all aspects of the customer journey in one place,…
Interactive Intelligence
Interactive Intelligence are Reimagining Cloud Security
We take cloud security very seriously. The protection of your data and your customers’ information are crucial to the operations…
Reimagine the Future of Contact Centre Operations
Ways to Reimagine the Future of Contact Centre Operations with Interactive Intelligence Impressing your customers is not simply about what…
Ditching the Contact Centre Script? Not So Fast!
Ditching the Contact Centre Script? Not So Fast! Jason Alley of Interactive Intelligence explains why you shouldn’t ditch the script…
Reimagine the Future of Customer Engagement
The ever-evolving ways to connect with customers mean that there’s an ever-growing need for adaptive and future-proofed technology for our…
What to expect from Customer Contact Expo 2016
Customer Contact Expo 2016 – The only event in Europe that’s entirely dedicated to the enhancement of customer experience is…
Adtech Deploys Interactive Intelligence Cloud Solution
Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution Benefits include improved customer service, increased productivity, rapid ROI, and long-term…
What do Millennials Think About Your Customer Service
Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps more than any generation…
Engage with Customers in an Ultra-Connected Era
Your customers are ultra-connected. Make sure you are as well. 54% of Customer Service requests will come through an app…
Interactive Intelligence Hires New Chief Marketing Officer
Interactive Intelligence Hires New Chief Marketing Officer – New CMO Justin Helmig brings 19 years of marketing, technology and leadership…
Quicken Deploy Interactive Intelligence Cloud Solution
Quicken Deploys Interactive Intelligence Cloud Customer Engagement Solution PureCloud Engage℠ chosen for its competitive pricing, ease of use, scalability and…
Interactive Intelligence Launches PureCloud Promotion for CIC Customers
Interactive Intelligence Launches PureCloud Promotion for CIC Customers – Promotion offers time-limited 40 percent discount to Interactive Intelligence on-premises customers…
Interactive Intelligence Leader in Contact Centre Infrastructure
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report – Interactive Intelligence positioned…
Interactive Intelligence PureCloud & CaaS Achieve Compliance
Interactive Intelligence PureCloud ® and Communications as a Service ( CaaS ) attain international compliance requirements across all the company’s…
Got what it takes to work for Interactive Intelligence?
Interactive Intelligence is currently seeking a Field Marketing Manager for UK and Ireland responsible for their World leading, award winning…
Capita Signs Gold Partner Agreement with Interactive Intelligence
Capita IT Enterprise Services has signed a Gold Partner agreement with Interactive Intelligence Group Inc. a global leader of cloud…
New Possibilities for Workforce Management Algorithms
New Possibilities for Workforce Algorithms according to Ric Kosiba of Interactive Intelligence. Every year for the Society of Workforce Planning…
Multimodal: A New Mindset for Customer Service
Multimodal: A New Mindset for Customer Service – Jason Alley of Interactive Intelligence looks at how Multimodal can improve your…
PureCloud Engage Wins 2015 Product of the Year Award
Interactive Intelligence Has Won Cloud Computing Magazine’s 2015 Product of the Year Award – Interactive Intelligence PureCloud Engage honored for…