inContact Unveils Newest Release of inContact Agent
inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect…
inContact
Average Handle Time (AHT) Best Practices
Average Handle Time (AHT) Best Practices – Warren Wilcock of inContact I get it, time is money. The more time…
5 Tips for Improving Productivity in your Contact Centre
5 Tips for Improving Productivity in your Contact Centre Chris Bauserman,VP of Product & Segment Marketing at inContact While it…
NICE Announces Closing of inContact Acquisition
NICE & inContact to provide the market’s only integrated, analytics-driven contact centre and WFO suite in the cloud NICE have…
Voice of the Customer is More than Just Feedback Surveys
Voice of the Customer is a hot topic at companies looking to become more customer-centric or improve their customer experience.…
NICE Acquires inContact, Revolutionising the Customer Service Market
NICE Acquires inContact, Revolutionising the Customer Service Market; As one company, the two leaders form the industry’s first end-to-end cloud…
3 Best Practices for Boosting Outbound Results with the Cloud
Outbound dialling technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase customer satisfaction – and…
inContact launch New Cloud Solution
inContact announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution that is purpose-built for…
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud from an older premise-based…