inContact Unveils Newest Release of inContact Agent
inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect…
inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect…
Average Handle Time (AHT) Best Practices – Warren Wilcock of inContact I get it, time is money. The more time…
5 Tips for Improving Productivity in your Contact Centre Chris Bauserman,VP of Product & Segment Marketing at inContact While it…
NICE & inContact to provide the market’s only integrated, analytics-driven contact centre and WFO suite in the cloud NICE have…
Voice of the Customer is a hot topic at companies looking to become more customer-centric or improve their customer experience.…
NICE Acquires inContact, Revolutionising the Customer Service Market; As one company, the two leaders form the industry’s first end-to-end cloud…
Outbound dialling technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase customer satisfaction – and…
inContact announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution that is purpose-built for…
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud from an older premise-based…