Ten ways to efficiently manage inbound calls in your contact centre
Contact centre based businesses often find themselves investing huge sums of money in technology, especially when it comes to efficient…
Inbound
- 2 March 2021 | Jabra launches Evolve2 30 to keep you productive
- 2 March 2021 | Is your contact centre ready to win with the customers of 2021?
- 24 February 2021 | ECCCSAs Celebrate 20th Edition with Largest Audience Ever
- 24 February 2021 | Applying Contact Centre Success to the Back Office
- 24 February 2021 | Odigo Becomes Google Cloud Contact Centre AI Partner
- 23 February 2021 | The Contact Centre is New Battleground for Post-Lockdown Sales
- 23 February 2021 | Forbes Names TTEC as One of America’s Best Large Employers
- 23 February 2021 | Calabrio Charts Record Growth as Demand for Cloud Tech Soars
- 23 February 2021 | Refresh Homeworking Strategy for Contact Centre Staff
- 22 February 2021 | CallCare – How 2020 Has Impacted On Customer Behaviour
- 19 February 2021 | SPT Contact Centre Improve Services for Disabled & Elderly
- 18 February 2021 | First the Traditional now the rise of the ‘Casual’ Contact Centre
- 17 February 2021 | Empower your Contact Centre with Smarter approach to WEM
- 16 February 2021 | Sytel Softdial Contact Centre on Salesforce AppExchange
- 12 February 2021 | Using Automated Analytics to Identify Contact Centre Issues
- 11 February 2021 | Daisy Corporate Select Cirrus for Cloud Contact Centre
- 11 February 2021 | Content Guru Wins at Utility Week Awards 2020
- 10 February 2021 | Changing Customer Behaviour Impacts the Contact Centre
- 10 February 2021 | Sabio Manage Business-Critical CX For Contact Centre
- 10 February 2021 | Europa Contact Centre Launch University Help Desk Service