IMImobile enables remote working for contact centre agents

IMImobile enables remote working for contact centres amid pandemic Public sector clients including local councils and…

IMImobile enable Hyundai Use WhatsApp For Customer Service

IMImobile enables Hyundai to use WhatsApp Business for customer service  Using WhatsApp as a customer service…

Rostrvm Solutions Become Part of IMImobile

The combined business is now uniquely positioned to target the rapidly growing Contact Centre-as-a-Service (CCaaS) and…

Vauxhall launches Apple Business Chat with IMImobile

Vauxhall launches Apple Business Chat with IMImobile – Car manufacturer to use Apple Business Chat to…

Integrating New channels With Legacy Systems A Challenge

92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving…

Hermes Digitally Enhances Parcel Delivery with IMImobile

Hermes digitally enhances parcel delivery experience with IMImobile Parcel delivery provider to use IMImobile’s communications platform,…

npower to use Apple Business Chat for Contact Centre Agents

IMImobile announces npower as first Apple Business Chat client in the UK – npower to use…

Capitec Select IMImobile to Deliver Automatically Generated Client Communications

Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications IMImobile,…

IMImobile Sign a Partner Agreement with KCOM

IMImobile has signed a partner agreement with KCOM, a leading provider of communications and IT services…

IMImobile Joins NICE inContact DEVone Programme

IMImobile Joins NICE inContact DEVone Programme to Provide Omnichannel Chat on CXexchange Marketplace Omnichannel chat from…

Automate your call volumes and Save 20% on Volumes

Customer service automation: How to automate up to 20% of your call volumes in 2018 The…

IMImobile Contract for Digital Contact Centre Optimisation

IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation IMImobile, a cloud communications software…

Survey: Customer Service Expectations & Preferences

IMImobile Consumer Interaction Research finds that 68%of consumers prefer customer service over digital messaging channels. Latest…

Challenges of Delivering the Digital Customer Experience

The Challenges of delivering the digital customer experience within contact centres About the only thing that’s…

Demystifying Customer Service For The “Millennial Customer”

Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel…

IMImobile Launches Chatbot Solution for Contact Centres

IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies…

What 2017 has in store for Contact Centres – IMIMobile

Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many…

Message Channels Prevent Contact Centres Falling foul

How digital & mobile messaging channels can prevent contact centres falling foul of Ofcom regulations With…

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