Genesys: Making the Move to Digital Channels is Easy!
Imagine you walk into a diner and ask for toast, only to be told that it’s not on the menu….
Customer Experience Platform
- May 15, 2019 | Does On-Screen Clutter Hinder Good Customer Service?
- May 15, 2019 | 14% of Contact Centres Confident to Meet CX
- May 15, 2019 | Noetica Granted U.S. Patent for Live Person Detection
- May 15, 2019 | Private Sector Dominates Outsourcing
- May 15, 2019 | Content Guru Showing the Way to Better Engagement
- May 15, 2019 | Leaders Lacking Strategic Approach To Productivity
- May 15, 2019 | Talkdesk Announces Launch of Talkdesk Agent Assist
- May 15, 2019 | UK National Contact Centre Awards – Winners Announced
- May 13, 2019 | Shop Direct Empowers Frontline Contact Centre Agents
- May 13, 2019 | NICE Interactions Showcases Best Contact Centre Practices
- May 13, 2019 | Deeper Performance Insight is Achievable Contact Centre KPI
- May 10, 2019 | 5 Automation Techniques to Increase Contact Centre Efficiency
- May 9, 2019 | So what is this Customer Experience all about?
- May 9, 2019 | Questions Every Contact Centre Needs to Ask
- May 9, 2019 | Supermarket Uses Cloud Contact Centre Tech to Say Hello
- May 8, 2019 | Seminar – Employee Engagement in Contact Centres