Your Call is Important To Us. Really?

We all work in the UK contact centre industry – we all know how it works…

How Sutton Council Delivers on their Promise of Effortless CX

Building trust through technology: How Sutton Council delivers on their promise of effortless CX Sutton Council…

A Human Touchpoint is Still the Champion of Customer Service

A Human Touchpoint is Still the Champion of Customer Service, Gamma Research Reveals – SMEs buck…

Brits Rather Deal with Vermin Infestation than Contact Customer Services

Nearly one in five Brits would rather deal with a vermin infestation than contact customer services,…

11 Customer Service Trends to Delight Customers

Stale scones and lukewarm tea – that’s what often passes for customer service these days. But…

Why Customer Experience Matters and How to Improve It?

Why Customer Experience Matters and How to Improve It? Customer experience, or CX, can be defined…

How Utility Companies are Re-thinking their CX

How Utility Companies are re-thinking their CX in their contact centres – Keith Gait, MBA CCXP…

Nearly Half of Consumers Expect 24/7 Customer Service Support

Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will…

How AI is Revolutionising the Customer Experience Journey

How AI is Revolutionising the Customer Experience Journey in the contact centre – Kevin McGachy, Head…

Customer Experience Foundation ‘Retail CX Report’

The latest report from the Customer Experience Foundation “Retail CX Report” is now available for FREE…

NatWest & IBM Collaborate on AI Initiative to Enhance CX

NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience within their contact centre…

House of Lords: How AI will Revolutionise Retail Customer Experience

House of Lords: How AI will Revolutionise Retail Customer Experience – Sabio Group’s CINO, Stuart Dorman,…

Why Financial Services Firms Must Stand Out Through Stellar Customer Experience

Why Financial Services Firms Must Stand Out Through Stellar Customer Experience – The Sabio Group In…

Small Business Owners Left Drowning in Customer Enquiries

Small business owners left drowning in customer enquiries without dedicated support from contact centre – FM…

Ofgem Announces New Rules to Improve Customer Service

Energy regulator Ofgem has today (Wednesday 26 July) proposed a series of reforms to further improve…

Putting Customers on Hold can Damage your Business

How putting customers on hold can damage your business According to Dave Adamson, CTO at Espria,…

Using First-Party Data Improves Customer Experiences

Nine Out of 10 Companies Report that Using First-Party Data Improves Customer Experiences, Twilio Research Shows…

NICE Launches FluenCX, a New Approach to Deliver Digital-First CX

NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience in the contact centre FluenCX…

Customer Service Ranked in Mystery Shopping Report

Top UK retailers’ customer service quality revealed and ranked in new mystery shopping report Customer service…

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