Echo Managed Services Shortlisted for Contact Centre Award
Echo Managed Services have been shortlisted for three prestigious contact centre industry awards Echo selected for finals in both ‘Outsourcing…
CCMA
Capita Survey Confirms Gamification holds the key to operational benefits
Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations familiar with concept, survey…
CCMA Announce Series of Training Courses
The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational Coaching skills and techniques…
CCMA – National Contact Centre Awards
There are only 24 hours left to nominate your role models for the UK National Contact Centre Awards – the…
CCMA Awards 2015 – Nominations are now open
The CCMA Awards 2015 – Now in their 20th year, nominations are open for the UK National Contact Centre Awards…
CCMA Training Programmes – Run by Call Centre Professionals
The Call Centre Management Association (CCMA) have announced their January Training Programmes – Run by Call Centre Professionals for Call…
Nominations Open for UK National Contact Centre Awards 2015
The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in the UK, today announced…
Gold Standard Is your operation best-in-class?
Gold Standard will give you the evidence you need to drive change and improvements. High quality customer service is not…
CCMA UK National Contact Centre Conference Overview
The UK National Contact Centre Conference took place at the British Library in London on 4 November. 250 Contact Centre…
CCMA announce expansion of BSc in Customer Contact Planning and Management
Undergraduate Qualification to Drive Standards of Professionalism and Career Adoption in UK Contact Centres The Call Centre Management Association (CCMA)…
Call centre customer service declining – New programme launched to raise standards
Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from 62% to 50% according…
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the Call Centre Management Association…
CCMA Increases Membership by 20% in One Year
Industry Body Responds to Rapid Expansion with Two Senior Appointments The Call Centre Management Association (CCMA), the longest established association…
CCMA UK National Contact Centre Conference 2014
Due to the success of last years Conference the CCMA have confirmed that this year once again it is FREE…
Research Shows Link Between Customer Service and Revenue Still Overlooked By UK
Contact Centre Association Research for KANA Suggests Only 40 Percent of Senior Managers Focused on Improving Customer Service Research commissioned…
CCMA UK National Contact Centre Awards 2014
CCMA The UK National Contact Centre Awards are the longest established Contact Centre Awards in the UK and this year’s…
Echo Managed Services Staff Shortlisted for CCMA Awards
Two Echo Managed Services employees have been selected as finalists in this year’s UK National Contact Centre Awards run by…
Ann-Marie Stagg Elected as European President of ECCCO
Already a well-known and well respected figure in the UK contact centre industry, Ann-Marie Stagg of the Call Centre Management…