Capita Seven-year Contract extension with freenet AG

Capita signs seven-year outsource contact centre contract extension with freenet AG The contract will see Capita’s…

Capita Agree 5 Year Contact Centre Agreement with ScottishPower

Capita plc  have announced it has secured a five-year agreement to deliver front-line customer support services…

Capita Signs Contact Centre Contract Renewal with RSPCA

Capita today announces it has signed a customer service/contact centre contract renewal with the RSPCA for…

Capita Signs Contract with HMRC to Provide Contact Centre Analytics

Capita signs contract with HMRC to provide contact centre analytics Capita announces today it has signed…

Capita Gains Contact Centre Renewal Contract with Tesco Mobile

Capita plc have announced it has been awarded a contact centre customer management contract renewal with…

Capita Expand Partnership with Southern Water’s Contact Centres

Capita expands partnership with Southern Water to deliver new customer service technology Capita today announces that…

Capita Improves CX with Digital Voice Analytics

Capita improves customer experience with new digitally augmented real-time voice analytics Capita have  announced the launch…

Capita Sign Outsource Contact Centre Contract with Irish Water

Capita signs Outsource customer service contract with Irish Water which will be handled by Capita’s Cork…

Capita Extend National Trust Contact Centre Contract

Capita plc have announced an extension of its longstanding customer experience partnership with the National Trust,…

FSCS Outsources Contact Centre Operation to Capita

Capita Customer Management has been selected as a partner by the Financial Services Compensation Scheme (FSCS)…

BBC Renews Capita Contact Centre Contract

Broadcaster BBC renews Capita Audience Services contact centre contract – New contract extends long-term BBC partnership…

Volkswagen Extends Contact Centre Outsource with Capita

Volkswagen Group UK extends its customer service outsource contract with Capita Capita today announces that it…

Marks & Spencer Extends Outsource Patnership with Capita

Marks & Spencer extends outsource contact centre partnership with Capita by five years Marks & Spencer…

honeybee and Capita Join to Transform Contact Centres

honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a…

British Airways to Outsource to Outsourcer Capita?

Capita have confirmed that it is in discussion with British Airways to form an ‘exclusive agreement’…

Capita – 20 years of RSPCA Contact Centre Management

Capita set to reach nearly 20 years of RSPCA contact centre management The Royal Society for…

Three Announce Capita Preferred Bidder for Outsource Contract

Three has announced today that Capita has been selected as the preferred bidder for a contract…

Role of the Agent is Transforming with increasing Digitisation

David Cousins, of Capita Collaboration Technologies, explores how the role of the customer experience agent is…

Capita Announce Transforming Contact Centres Conference

Capita Conferences Announce Their Transforming Contact Centres Conference – Monday 31st October 2016, Edinburgh Do not…

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