How to Improve Customer Satisfaction in Contact Centres

To improve customer satisfaction levels across the board, businesses need to be looking at every single…

Contact Centre Agents Reveals What Influences the CX

CallCare: Caller age, prefered Pronouns and Scam Calls: Contact Centre Agents Reveals What Influences Customer Experience…

CallCare – How 2020 Has Impacted On Customer Behaviour

Over the last year businesses big and small have had to continually adapt to a ‘new…

CallCare Chosen To Provide New Legal Contact Centre

CallCare, a contact centre and customer service specialist, has launched a Legal Contact Centre of Excellence…

CallCare Appointed To Manage COVID 19 Vaccination Helpline

CallCare appointed to manage COVID 19 vaccination appointment helpline – UK GP surgeries inundated with patient…

Consumer Uncertainty Doubles Revenue & Jobs at CallCare

Surge in consumer uncertainty doubles revenue and jobs at UK customer service contact centre specialist, CallCare…

Businesses That Stay Close to Customers will Ride out Lockdown

UK businesses that stay close to customers will be able to ride out lockdown 2.0, according…

Can Good Customer Service Ever Be Scripted?

Contact Centre scripting isn’t the most talked about customer service topic, nor the most alluring, but…

CALLCARE Achieve Record Financial Growth

Leading outsourcing specialists CALLCARE Ltd, part of the Isher Capital portfolio, has reported a record annual…

Skills You didn’t Realise from Working in a Contact Centre

5 lifelong career skills you didn’t realise from working in a contact centre The way call…

What is a Contact Centre? Facts vs Myths

What is a contact centre? Facts vs Myths – Gemma Harding CallCare247 Contact centres have a…

Five Ways to Effectively Deal with Staff Sickness

Five ways to effectively deal with staff sickness in the workplace – Gemma Harding, Head of Corporates Services…

“That’s not my Job” – The Art of Delegation. CALLCARE Discusses

That’s not my job”: Are job descriptions the be all and end all when delegating? It…

Encourage Your Millennial Staff To Pick up the Phone

How to encourage your millennial staff to pick up the phone According to recent research by…

CallCare Dials Up Yorkshire Presence with Aquisition

The Call Centre Group, the parent company of the UK’s leading call centre service specialist CallCare,…

Managers Not Trained To Manage Inter-Office Conflicts

53% of line managers are not trained to manage inter-office conflicts – here’s why this needs…

The Story of the Heating Engineer and the Contact Centre

Top tips from CALLCARE on how boiler and the heating engineer can increase their business while…

7am The new 8am and Saturday is Now a Weekday

7am is the new 8am and Saturday is now a weekday: Customer service predictions for the…

How to keep your customers happy this Blue Monday

More than half of people are most frustrated by long wait times: How to keep your…

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