City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more consistent and efficient email…
Birmingham City Council
- 13 April 2021 | Skill-Based Routing: Optimising Your Agents’ Strengths
- 12 April 2021 | UK National Contact Centre Awards 2021 Nominations Close
- 12 April 2021 | Talkdesk Channel & Alliances Programme Gains Momentum
- 12 April 2021 | Brand Refresh by QStory Solidifies Market Leading Position
- 12 April 2021 | Ability to Work from Anywhere a Driver for Happiness
- 12 April 2021 | NICE inContact CXone Accelerates International Growth
- 8 April 2021 | Be Part of the Big Calabrio CX Quiz
- 6 April 2021 | Housing Provider Long-Term Partnership with FourNet
- 6 April 2021 | Why Contact Centre Staff wellness matters more than ever
- 2 April 2021 | BT Completes First Phase of Contact Centre Refurbishment
- 2 April 2021 | Contact Centre Agents Feel ‘Let Down’ by Lack of Information
- 1 April 2021 | Talkdesk AI Trainer ‘human-in-the-loop’ tool for contact centres
- 1 April 2021 | How Contact Centres Can Prepare for the Unexpected
- 1 April 2021 | Pindrop European Cloud to Defend Contact Centres
- 30 March 2021 | Contact Centre Report: Cloud is Here. What’s Next?
- 26 March 2021 | TTEC Success at Global Sourcing Association Awards
- 23 March 2021 | Thoma Bravo Announces Strategic Acquisition of Calabrio
- 22 March 2021 | 1 in 5 Customers Think Online Customer Service is Poor
- 22 March 2021 | Iain Banks, Group Vice President EMEA wins Director of the Year
- 18 March 2021 | Making the Move to Cloud in Contact Centres