City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more consistent and efficient email…
Birmingham City Council
- June 21, 2019 | Can You Assure Voice Quality When Moving to Cloud?
- June 21, 2019 | Getting Recruitment Right in Contact Centres
- June 20, 2019 | Contact Centres Occupying Space in Business Parks
- June 19, 2019 | PSD2 & SCA: How Can We Save Online Sales asks Eckoh
- June 19, 2019 | Ann-Marie Stagg Recognised With Award by CCC
- June 19, 2019 | Integrating New channels With Legacy Systems A Challenge
- June 18, 2019 | Content Guru Sponsors SWCCF Contact Centre Awards
- June 17, 2019 | Customer Contact Week Europe 2019 – Amsterdam
- June 14, 2019 | Genesys AI Unlocks Hyper-Personalised Customer Engagement
- June 14, 2019 | Salesforce Recognised as Leader in 2019 Magic Quadrant
- June 13, 2019 | PSD2 & SCA: What do we need to know, right now?
- June 13, 2019 | Black Friday Guide for Troubled Contact Centres
- June 13, 2019 | Senior Appointments at Leading Contact Centre Specialists
- June 13, 2019 | Zendesk Launch Self-Service AI Powered Solutions
- June 13, 2019 | Redwood Technologies Enhances Quality Monitoring Expertise
- June 11, 2019 | Will Automation Spell The End For Contact Centres?