City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more consistent and efficient email…
Birmingham City Council
- October 18, 2018 | U-WFM Announce Next Generation of Cloud WFM for Contact Centres
- October 17, 2018 | Is Your Contact Centre Manager Called Scrooge?
- October 17, 2018 | Creating a User-Friendly IVR System in Your Contact Centre
- October 17, 2018 | 10 Keys to PCI Compliance in the Contact Centre
- October 17, 2018 | Midsize Contact Centres in Transition – Global Research
- October 16, 2018 | Global Study Reveals Digital Channel Use Gaining Ground
- October 16, 2018 | Maintaining a Positive Culture in the Contact Centre
- October 16, 2018 | Contact Centres Should Stop Targeting Agents on NPS
- October 16, 2018 | The Future Contact Centre – Face and Voice Recognition
- October 15, 2018 | Ultracomms Showcase Payment Technology at Congress
- October 11, 2018 | Is It Time That Your Contact Centre IVR Grew Up?
- October 11, 2018 | npower to use Apple Business Chat for Contact Centre Agents
- October 10, 2018 | Jabra to Exhibit at Microsoft Future Decoded 2018
- October 10, 2018 | Make Homer Simpson your friend in the Cloud Contact Centre
- October 10, 2018 | What’s Happening with AI in the Contact Centre?
- October 10, 2018 | Davies Broadens CX & Analytics Capability with Acquisition of Ember