City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more consistent and efficient email…
Birmingham City Council
- 20 October 2020 | Does Brexit Mean CXit? CX Teams Must Prepare to Embrace No Deal Brexit
- 19 October 2020 | Customer Touch Point adds Emotion-Detecting Analytics to Portfolio
- 19 October 2020 | Contact Solutions Implements Noetica SABRE Contact Centre Solution
- 16 October 2020 | Enghouse Interactive Helps Council Solve Resident Queries
- 15 October 2020 | Productivity: the new priority for your employee
- 13 October 2020 | Jabra & HP Collaborate on One-Stop Meeting Solution
- 13 October 2020 | Stripe Deploy PCI Pal Security Payment Solutions
- 9 October 2020 | NICE Interactions Live – The Highlights from this years Event
- 9 October 2020 | Five9 Receives Customer Experience Innovation Award
- 9 October 2020 | Echo supports digital transformation at Welsh Water
- 8 October 2020 | Shifting liability for fraud from merchants to customers
- 8 October 2020 | CCMA Academy Autumn Contact Centre Training Events
- 8 October 2020 | Sabio Appoints Matt Tuson as Chief Commercial Officer
- 8 October 2020 | What is Customer Effort Score in Contact Centres?
- 7 October 2020 | The Rise of the CRM in the Contact Centre Space
- 6 October 2020 | Sabio Group Extends CX Capability with Anana Acquisition
- 6 October 2020 | How COVID-19 Has Impacted on Contact Centres
- 6 October 2020 | A 3-Step Formula for Consumer Trust in the AI Age
- 6 October 2020 | Unlock the Intelligence Buried in Your Contact Centre with Analytics
- 5 October 2020 | Jabra launches New Q4 Cashback Promotion