City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more consistent and efficient email…
Birmingham City Council
- 15 October 2021 | Europa Announces Employee Expansion at Contact Centre
- 14 October 2021 | Noetica Joins Odigo to Deliver Advanced Predictive Dialling
- 14 October 2021 | Content Guru & Simply Connect Awarded Place on NHS Framework
- 14 October 2021 | Flexi-Working – a win for People and Planet, says FourNet
- 12 October 2021 | Differing Pandemic Experiences Between Contact Centre Staff
- 12 October 2021 | ECO set to create 350 Jobs at Sunderland Contact Centre
- 12 October 2021 | Britannic Technologies Announces Partnership with Five9
- 12 October 2021 | PCI Pal On Amazon Connect Integration & AWS Marketplace
- 11 October 2021 | White Paper: Implementing Automation in the Contact Centre
- 11 October 2021 | CCMA Conference: Releasing the Power of the Contact Centre
- 11 October 2021 | Delivering Contact Centre Services Across Multi Platforms
- 11 October 2021 | CallMiner Conversation Analytics Available On Microsoft Azure
- 9 October 2021 | Work Starts on New NHS Contact Centre in Medway
- 8 October 2021 | Key Win for FourNet at Comms National Awards
- 8 October 2021 | Understanding the Increased Role of Contact Centre Agents
- 8 October 2021 | Webinar: Simplifying Real-Time Contact Centre Agent Guidance
- 8 October 2021 | Ventrica on Crown Commercial Services Framework
- 8 October 2021 | Create a Customer Experience Strategy for Your Contact Centre
- 6 October 2021 | Calabrio Announce Winners of Analytics Competition & ONE Awards
- 5 October 2021 | Why Contact Centres Struggle with High Agent Turnover in 2021