City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more consistent and efficient email…
Birmingham City Council
- February 22, 2019 | Final Day for Contact Centre Awards Nominations
- February 21, 2019 | Auxillis Selects greenbean As Contact Centre Partner
- February 21, 2019 | CallMiner & Morae Global Partner on Conversational Behavioral Analytics
- February 20, 2019 | 6 Steps to Card Payment Security in Contact Centres
- February 20, 2019 | Ago Outsourcing Jobs at Manchester Contact Centre
- February 19, 2019 | Companies Struggle to Meet Customer Expectations
- February 19, 2019 | Bertelsmann & Saham Launch CX Business ‘Majorel’
- February 19, 2019 | Stena Line Launch Smart Contact Centre Chatbot
- February 19, 2019 | Clarabridge Record Growth in the Contact Centre
- February 19, 2019 | What Role will Chatbots Play in Contact Centres in 2020?
- February 18, 2019 | Top UK Organisations for Customer Service Revealed
- February 18, 2019 | Traditional Channels Becoming a last resort for Consumers
- February 18, 2019 | Noetica Shortlisted for Blending Human & AI Award
- February 15, 2019 | UC EXPO – 15-16 May 2019 – London – Register Now!
- February 15, 2019 | Inner Circle Guide AI & Chatbots in Contact Centres
- February 15, 2019 | NICE inContact Highest Scores in Contact Centre Report