City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more consistent and efficient email and phone responses for local…
Birmingham City Council
- 3 June 2020 | Contact Centres Establish New Normal of Home-Working
- 3 June 2020 | Eckoh CallGuard Wins Twice at Card Not Present Awards 2020
- 2 June 2020 | Pennon Water Keeps CX Flowing Thanks to Vonage and PCI Pal
- 2 June 2020 | The Challenge of Contact Centre Staff Working From Home
- 1 June 2020 | Now is the Time to Review COVID-19 Tech Decisions
- 29 May 2020 | Sabio Achieves Twilio Gold Status to Bring AI to Contact Centres
- 29 May 2020 | How to Prepare for what’s next in the Contact Centre
- 29 May 2020 | John Lewis Agree Contact Centre Contract with D&G
- 28 May 2020 | Capital City College Responds to COVID-19 with Help From Puzzel
- 28 May 2020 | Sensée Creates Framework for Successful Homeworking
- 26 May 2020 | Contact Centre Webinar: Planning for the New Norm
- 26 May 2020 | Navigating & Adapting Your Contact Centre for the Future
- 26 May 2020 | NICE inContact & Zendesk Remote Contact Centre Teams
- 26 May 2020 | Sytel Launches Global Compliance to Protect Contact Centres
- 21 May 2020 | Is Home Working A Permanent Option for Contact Centres?
- 20 May 2020 | Ways contact centres are innovating for long-term CX success
- 20 May 2020 | South Liverpool Homes Contact Centre is as Safe as Houses
- 20 May 2020 | UK Healthcare Contact Centre Accelerates Move to the Cloud
- 20 May 2020 | Work-from-home Part of the New Normal for Contact Centres
- 19 May 2020 | How Contact Centres Can Prepare For The New Normal