Managing Seasonal Contact Centre Volumes with Cloud
Contact Centre Volumes – Changing demands are one the most difficult parts of operating a contact centre – FACT! It’s…
Aspect Software
Aspect Announce Appointment of Chris Koziol to CEO
• Chris Koziol takes on CEO role after six years as Aspect President • Seasoned executive has been instrumental in…
Aspect Seminar: ‘Transforming your Contact Centre’ Seminar
9.00 – 11.00am Wednesday 10th October 2018 Tower Bridge, 193 Tower Bridge Road, London, SE1 2UP Join our ‘Transforming your…
94% of Organisations Recognise Importance of Cloud
94% of organisations recognise the importance of cloud in improving customer experience, says Aspect Software research Report underlines how cloud’s…
Flexible, cloud-based solutions key to workforce optimisation
With the increasingly urgent need to make their workforces more productive, technology is often touted as a powerful enabler of…
Lack of Clarity Hampers Strong Customer Authentication
Lack of clarity from regulators is hampering moves to make strong customer authentication a reality, says Aspect PSD2 SCA requirements…
Turn your Contact Centre into a Customer Engagement Centre
Your customers’ experience has never been more important and levering intelligent contact centre technology can ensure optimum customer AND agent…
Gig Economy on the Rise: What’s the effect on Agents?
Gig economy on the rise: customer service agents show strong interest working as on-demand agents • Aspect Agent Experience Index…
Optimising Workforce is being open to the Power of Cloud
Optimising the workforce is about being open to the power of cloud technology, says Stephen Ball, Senior VP of Europe…
Contact Centres Failing to Engage & Retain Customer Service Agents
Contact centres failing to engage and retain young Millennial and GenZ customer service agents • 2nd annual Aspect Agent Experience…
NLP & Pursuit of Customer Self-Service Excellence
Natural language processing and the pursuit of excellent customer self-service – Stephen Ball, Senior VP Europe & Africa at Aspect….
Can Successful Automated Customer Self-Service Be Achieved?
Successful automated customer self-service can only be achieved through mastery of natural language processing, says Aspect Software Self-service is in…
World Cup Excitement Has Little Impact on Consumer Spending
World Cup excitement has little impact on level of consumer spending, finds new research from Aspect Software Figures highlight need…
Are digital communication channels calling for the end of the phone?
Are digital communication channels calling for the end of the phone? Stephen Ball SVP & GM Europe & Africa at…
Aspect Ranked Top for Contact Centres in the Cloud
Aspect Software ranked at top of Ventana Research’s 2018 Value Index for Contact Centres in the Cloud – Aspect ranked…
Cloud is Key for the Future of Contact Centres
Cloud is key for the future of contact centres according to Sarah Quennell of Aspect Software Every business knows great…
Aspect Software Wins Security Solution Gold at UK Cloud Awards
Aspect Software wins Security Solution of the Year for Verify at 2018 UK Cloud Awards Aspect solution beats illustrious competition…
Top Contact Centre Trends Over Next 12 Months
Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next…
Plummeting Retail Figures Reflect Need for Better Omnichannel
Plummeting retail figures reflect critical need for better omnichannel customer experience, says Aspect Software Fall comes despite an overall year-on-year…
