Aspect: Is your contact centre ready for GDPR yet?
One month to go: is your contact centre ready for GDPR yet? Stephen Ball of Aspect Software gives invaluable advice…
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Register Now for Aspect’s Engagement Analytics Session
Last chance: register now for our Engagement Analytics Lunch and Learn session Engagement Analytics is the ability to learn and…
Aspect Software: Complete a Survey and Win an Amazon Echo
Be in with a chance of winning an Amazon Echo Dot just by completing an online Survey courtsey of Aspect…
Aspect Software: Engagement Analytics Lunch & Learn Session
Have you registered for Aspect Software’s Engagement Analytics Lunch and Learn session? Engagement Analytics is the ability to learn and…
Aspect Awarded Patent for WFM Scheduling System
Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System – Innovation accurately models and simulates the interaction dynamics of…
Alternatives To Phone Essential for Customer Engagement
Alternatives to phone are essential for successful customer engagement, says research from Aspect Software AI, chatbots and social media will…
4G Hacking Flaw Highlight Need To Improve Identity Authentication
4G hacking flaw highlights opportunity to improve identity authentication, says Aspect Software Vulnerabilities in SMS authentication are putting customers at…
Visit Aspect at CCC Expo, Excel London 2018
Join Aspect at the VIP Lounge (Stand 2400) at CCC Expo, Excel London 2018 and discover how we can transform…
Contact Centre Agents Are Dissatisfied With Their Roles
Too many contact centre agents are dissatisfied with their roles….here’s why that’s important, and what you can do about it…
Afiniti Routing Integration for Pairing of Contact Centre Callers and Agents
Aspect Software, Inc. Introduces Afiniti Routing Integration with Unified IP® for Intelligent Pairing of Contact Centre Callers and Agents Afiniti…
Lidl UK launches AI wine chatbot to UK customers with Aspect
Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered,…
WFM – Your First Step to a Cloud Contact Centre
WFM – Your First Step to a Cloud Contact Centre – Mike Bourke, SVP & GM Workforce Optimisation Marc Benioff,…
Are Your Contact Centre Agents Ready for Christmas?
Are Your Contact Centre Agents Ready for the Christmas Rush? Chris O’Brien of Aspect Software asks the questions (and gives…
Top 5 Ways To Improve Customer Experience with Speech Analytics
The best way to deliver exceptional customer experiences every time is to really listen to what your customers are saying…
Don’t Let Mobile Fraud Ruin Christmas Shopping
Don’t let mobile fraud ruin Christmas shopping – Aspect Software unwraps mobile fraud misery this Christmas with top signs for…
Benchmarking Study of UK Customer Contact Operations
The largest HR & operational benchmarking study of UK customer contact operations is now available, giving detailed information on: –…
Mobile Fraud Being Hampered By Lack of clarity Around Liability
Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says Aspect Software If positive…
Chatbots will Cut Energy Supplier Call Waiting Times
Let customers handle common queries on their own terms with self-service platforms to boost customer experience Following Which?’s recent naming…
Aspect Software Brings Enhancements to Aspect® Via™ 17.1
– Release includes enhancements to omni-channel and operational capabilities, along with new cloud flexibility and security – Third release this…