Customers Ready for Channel Shift Only On Their Terms
Customers are ready for channel shift, but only on their own terms, says Aspect Software research Acceptance of new communication…
Aspect Software
Cloud-based WFM is Key to Future Business Success
Cloud-based workforce management software will be key to future business success, says Aspect Software Business benefits of cloud-hosted WFM include…
Traditional Channels Becoming a last resort for Consumers
Traditional communications channels are becoming a last resort for consumers, says Aspect Software Organisations that adapt to the generational shift…
Aspect Software to be acquired by Vector Capital
Aspect Software, Inc., a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel solutions, today announced it…
Digital Transformation Projects Disrupt Customer Experience
Digital transformation projects will continue to disrupt the customer experience in 2019 says Stephen Ball, Senior VP Europe & Africa…
Make 2019 Planning Your New Year’s Resolution
Make 2019 contact centre planning your New Year’s resolution – Join Aspect on 19th December at 2pm GMT for their…
Set Your 2019 New Year Resolution in WFM
As we approach the end of an exciting 2018, the Aspect Team would like you to join us in a…
Aspect Customer Hoist Finance Wins at ECCCSAs
Aspect Software customer Hoist Finance wins silver award at the European Contact Centre and Customer Service Awards 2018 Hoist Finance…
Aspect Announce Integration of WFM & Amazon Connect
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings Aspect’s enterprise-class Workforce Optimisation…
Eliminating Overtime Requires Businesses to Improve Efficiency
Eliminating the scourge of overtime requires businesses to do more to drive workplace efficiency, says Colin Whelan, Principal WFO Solutions…
Discerning Shopping Tastes of Younger Generation
Discerning shopping tastes of younger generation around Black Friday revealed in new research from Aspect Software 69% of younger shoppers…
Aspect Software Announces Latest Releases to Aspect Via
Aspect Software Announces Aspect Via 18.1 with Smarter Omni-channel Automation, Streamlined Performance Insights, Improved Employee Engagement, GDPR Compliance Capabilities –…
Your Guide to Moving Your Contact Centre to the Cloud
Your 2019 Guide to Moving Your Call Centre to the Cloud Global market intelligence firm, International Data Corporation predicts that…
Channel Shift: Less about Technology More about People
Effective channel shift is less about the technology and more about the people it affects, says Aspect Software Winning the…
Consumers Want Blend of Tech & Human in Contact Centres
50% of consumers want blend of technology and human input in retail experience, says Aspect Software research Shoppers see the…
Aspect Announce Via 18.1 Contact Centre Solution
Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation, streamlined performance insights, improved employee engagement, GDPR compliance capabilities –…
Banks Need to Take Lead in Authorised Push Payments Fraud
Banks need to take the lead in addressing authorised push payments (APP) fraud, says Aspect Software Responsibility to customers means…
Why You Should Consider WFM in the Cloud
Now Leaving Your Premises: Why You Should Consider Workforce Management in the Cloud The many financial, performance and organisational benefits…
Managing Seasonal Contact Centre Volumes with Cloud
Contact Centre Volumes – Changing demands are one the most difficult parts of operating a contact centre – FACT! It’s…