AI in CX: Separating Fact from Fiction – How will the role of the human contact…
Tag: Artificial Intelligence
The Role of AI in a People-Centric Contact Centre
Since late 2022, AI (artificial intelligence) has been all over the news. Every technology vendor has…
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency The intelligent automation that streamlines interactions…
AI in Workforce Management: Separating Fact from Fiction
AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…
Automation is Shaping the Future of Contact Centres
Automation is shaping the future of the contact centre – new research from Cavell reveals Respondents…
AI and CX Excellence: Your Essential Guide
When artificial intelligence (AI) is integrated into business strategy, your business can provide outstanding customer experience…
How AI is Reshaping Customer Interactions in Contact Centres
Integrated automation: How AI is reshaping customer interactions in contact centres By embracing AI customer service…
2024’s Top Contact Centre Tech Trend Predictions
2024’s top contact centre tech trend predictions – and the drivers behind them This time last…
ChatGPT: How it can Shape the Future of Contact Centres
One Year of ChatGPT: How Sabio’s AI-powered Propositions Can Shape the Future of Contact Centres We…
Understanding the ROI of AI in Contact Centres
2023 has seen the emergence of AI-driven contact centres, transforming the world of customer service. As…
How AI is Helping Contact Centres With Agent Stress Management
How AI is Helping Contact Centres With Agent Stress Management – This article from Cirrus highlights…
From Risky to Business-Ready: 2024 AI Trends & Predictions
Quite possibly one of the biggest topics in technology over the last year – Artificial Intelligence…
Unveiling the Future of AI with Microsoft
Unveiling the Future of AI with Microsoft – It’s safe to say that AI has been…
Navigating the Future with Contact Centre AI Solutions
Artificial Intelligence (AI) will drive transformative growth in contact centres’s future. By 2023, the worldwide contact…
NatWest & IBM Collaborate on AI Initiative to Enhance CX
NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience within their contact centre…
From AI theory to practice: Insights from customer service
From AI theory to practice: Insights from customer service – Paul Milloy, Business Consultant at Intradiem…
(How) will ChatGPT revolutionise CX within the Contact Centre?
(How) will ChatGPT revolutionise CX within the Contact Centre? Could the recent emergence of ChatGPT provide…
Contact Centre Artificial Intelligence = Redundancy for Agents?
AI will affect people the most who have repetitive jobs, and the problems that agents deal…
How AI can Improve Contact Centre Customer Satisfaction
How AI can improve contact centre customer satisfaction – Alex Croucher, founder and intelligent automation director…