Contact Centre Superagents – 6 Reasons to Celebrate

Rather than fear robots taking over the contact centre, Nick Smith at Teleopti says it’s time…

The Rise Of The Multi-Skilled Contact Centre Agent

The rise of the multi-skilled agent – Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a…

Customer Service Skills Every Call Centre Agent Should Have

Call centre agents are on the front lines of customer service, entrusted with the demanding task…

Why Agent happiness is good for the contact centre industry

Why Agent happiness is good for the contact centre industry Valentine’s Day – the day that…

LiveOps Agents – Guide Your Agents to the Finish Line

LiveOps Agents -Guide Your Agents to the Finish Line—and Beyond Some people say that customers are…

Blog: Contact Centre Agents – at last recognition

Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I…

AgentFest 2015 – Focusing on frontline Agents

AgentFest 2015, the unique event focused on the frontline advisors at contact centres, is returning to…

Agents are your company’s most important brand ambassadors

The role of the contact centre as brand ambassador is often overlooked; reality is that marketing…

error: Content Protected