– Aspect Software
15 Pressing Lane, Hayes, Middlesex. UB3 1EP. United Kingdom
ACD
+42
Acoustics, Agent Assisted Card Payments, Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Channel Management, Channel of Choice, Cloud Solutions, Customer Feedback, Customer Satisfaction, Customisable UI/UX, Data Management, Disposable Mobile Apps, Hosted Solutions, Intelligent Routing, Interactive Text Response (ITR), IVM, Knowledge Base, Knowledge Management, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Natural Language Understanding (NLU), OFCOM Compliant, Outbound Dialling, Performance Management, Predictive Outbound Dialling, Premise Solutions, Quality Management, Quality Monitoring/Reporting, Role based Capabilities, Screen Recording, Self Service, Skill Based Routing, Speech Automation, Voice Recording, Workforce Management,
– TTEC
4th Floor, Salisbury House, Finsbury Circus, London. EC2M 5QQ. United Kingdom
Agent Assisted Card Payments
+81
Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Artificial Intelligence, Back Office, Blending Solutions, Call Analysis, Call Deflection, Call Handling, Call Substitution, Change Management, Channel Management, Channel of Choice, Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, CRM, Customer Experience, Customer Satisfaction, Employee Satisfaction, Engagement, Events & Conferences, FaceBook & WhatsApp Messaging, Gamification, Helpdesks, Integrated Contact Centre Systems, Intelligent Routing, Interactive Voice Messaging, IVM, IVR, IVR Payments, Knowledge Base, Knowledge Management, Leadership & Management, Managed Services, Mobile Messaging, Mobile Solutions, Multi-Site Routing, Natural Language Understanding (NLU), OFCOM Compliant, Omni-Channel, Outbound Dialling, Outsourced Services, PCI Compliance, Performance Management, Predictive Outbound Dialling, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Salesforce Management, Screen Recording, Self Service, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Strategic Planning, Support Desks, Surveys, Technology, Text Messaging, Training, Unified Communications, Virtual Agents & Chatbots, Virtual Solutions, Visual Communications, Voice Messaging, Voice of the Customer, Web Self Service, Workforce Management, Workforce Optimisation,
Britannic Technologies
Britannic House, Merrow Business Park, Guildford, Surrey. GU4 7AW. United Kingdom
Call Handling
+31
Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, CTI, Customer Experience, Customer Satisfaction, Headsets, Hosted Solutions, Integrated Contact Centre Systems, IVR, Managed Services, Mobile Solutions, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, PBX/IP-PBX, PCI Compliance, Performance Management, Process Automation, Quality Monitoring/Reporting, SaaS, Screen Recording, Social Media, Software Solutions, Technology, Unified Communications, Virtual Solutions, Voice Recording, Workforce Management,
Eckoh plc
Telford House, Corner Hall, Hemel Hempstead, Hertfordshire. HP3 9HN. United Kingdom
Foehn Ltd
Goodwin House, 5 Union Court, Richmond, Surrey. TW9 1AA. United Kingdom
ACD
+63
Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Artificial Intelligence, Assessment Framework Association, Auto Attendant, Back Office, Benchmarking, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CRM, CTI, Customer Communications, Customer Experience, Customer ID & Verification, Diallers, Hosted Solutions, Integrated Contact Centre Systems, Intelligent Routing, Interactive Voice Messaging, IVR, Knowledge Base, Knowledge Management, Managed Services, Mobile Apps, Multi-Site Routing, OFCOM Compliant, Omni-Channel, Outbound Dialling, PBX/IP-PBX, PCI Compliance, PCI DSS, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Service Desk, Skill Based Routing, SMS Messaging, Social Media, Software Solutions, System Redundancy, Unified Communications, Virtual Agents & Chatbots, Virtual Solutions, Visual Communications, Voice Messaging, Voice of the Customer, Voice Recording, Web Self Service, Workforce Management, Workforce Optimisation,
Netcall Technology Ltd
Peoplebuilding Estate, Maylands Avenue, Hemel Hempstead. HP2 4NW. United Kingdom
ACD
+35
Agent Assisted Card Payments, Agent Desktop, Auto Attendant, Blending Solutions, Call Back, Call Handling, Cloud Solutions, Contact Centre Technology, CTI, Customer Experience, Customer Feedback, Customer ID & Verification, Customer Satisfaction, Data Management, Data Unification, Diallers, Hosted Solutions, IVR, IVR Payments, Knowledge Base, Knowledge Management, Multi-Channel Solutions, Multi-Site Routing, Online Payments, Outbound Dialling, PCI Compliance, PCI DSS, SaaS, Social Media, Speech Automation, Surveys, Unified Communications, Virtual Solutions, Voice Recording, Workforce Management,
Puzzel
22 Tudor Street, Blackfriars, London EC4Y 0AY. United Kingdom
Agent Desktop
+76
Analytics, Audio Messages & Branding, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Call Substitution, Change Management, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CTI, Customer Communications, Customer Experience, Customer Feedback, Customer ID & Verification, Customer Interaction, Customer Satisfaction, Data Unification, Diallers, e-Learning, Engagement, Fulfillment, Gamification, Helpdesks, Hosted Solutions, Integrated Contact Centre Systems, Interactive Voice Messaging, IVR, IVR Payments, Knowledge Management, Mobile Apps, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Nearest Store/Office, Omni-Channel, Online Payments, Outbound Dialling, Payments Role based Capabilities, PBX/IP-PBX, PCI Compliance, PCI DSS, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), Role based Capabilities, SaaS, Self Service, Self Service Payments, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Support Desks, Surveys, Technology, Text Messaging, Unified Communications, Voice Messaging, Voice of the Customer, Voice Recording, Wallboards, Web Self Service, Workforce Management, Workforce Optimisation,
Sabio Group
12th Floor, 110 Southwark Street, London, SE1 0SU. United Kingdom
Agent Coaching & Monitoring
+24
Agent Desktop, Analytics, Cloud Solutions, Consultancy, CTI, Customer Experience, Customer Feedback, Diallers, Hosted Solutions, IVR, Multi-Channel Solutions, Multi-Site Routing, PCI Compliance, PCI DSS, Performance Management, Quality Monitoring/Reporting, SaaS, Self Service, Social Media, Surveys, Unified Communications, Virtual Solutions, Voice Recording, Workforce Management,
Serenova
Abbey House, 1650 Arlington Business Park, Theale, Reading RG7 4SA. United Kingdom
ACD
+62
Agent Assisted Card Payments, Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Applications Integration, Back Office, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Cloud Solutions, Contact Centre Technology, CRM, CTI, Customer Communications, Customer Experience, Customer Interaction, Customer Satisfaction, Employee Satisfaction, Engagement, Headsets, Hosted Solutions, Interactive Voice Messaging, IVR, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Performance Management, Proactive Customer Contact, Process Analysis, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Sales Performance, Screen Recording, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Strategic Planning, Support Desks, Surveys, System Redundancy, Technology, Text Messaging, Unified Communications, Virtual Solutions, Voice Messaging, Voice Recording, Workforce Management, Workforce Optimisation,
Syntec
18 The Avenue, London. W13 8PH. United Kingdom
ACD
+35
Agent Assisted Card Payments, Analytics, Call Analysis, Call Back, Call Handling, Call Recording, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, Customer Experience, Customer Feedback, Customer Satisfaction, Diallers, Hosted Solutions, IVR, IVR Payments, Managed Services, Multi-Channel Solutions, Multi-Site Routing, Online Payments, Outbound Dialling, Payments Role based Capabilities, PBX/IP-PBX, PCI Compliance, PCI DSS, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Salesforce Management, Self Service, Self Service Payments, Software Solutions, Surveys, Voice Recording, Workforce Management,