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Latest Contact Centre News

31 January 2023 | Customer Service is more than just a job, it’s a career
31 January 2023 | Jabra launches PanaCast 50 Video Bar System
30 January 2023 | Stephen Lomas Appointed Chair Contact Centre Network
27 January 2023 | Eradicating The Redial with First Contact Resolution
26 January 2023 | 53% of Contact Centre Agents Report Symptoms of Stress
26 January 2023 | How to create the total customer package? Total experience
26 January 2023 | Has your Contact Centre Embraced Hybrid Working?
25 January 2023 | The Ultimate 5-step Detox Programme for Contact Centre Health
24 January 2023 | Business Systems Moves into State of the Art Offices
24 January 2023 | Could ChatGPT Herald the Next Stage for CX AI Adoption?
23 January 2023 | Telephone Best Channel for Contacting Contact Centres
20 January 2023 | Capita Seven-year Contract extension with freenet AG
20 January 2023 | Auto Windscreens Achieves High Score in Benchmarking
19 January 2023 | Calabrio Appoints Kevin M. Jones as CEO to Lead Company
19 January 2023 | Awards Programme Recognises UK Contact Centre Talent
19 January 2023 | Britannic & 8×8 Help Plus Dane Housing Improve CX
19 January 2023 | Are Contact Centres Missing Out on Tasty Customer Data?
18 January 2023 | Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
17 January 2023 | The Future Role of AI in the Contact Centre
13 January 2023 | CallMiner: Your 2023 CX Predictions Report – Download NOW

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