– EvaluAgent
6 Charlotte Square, Newcastle upon Tyne, NE1 4XF. United Kingdom
Agent Coaching & Monitoring
+25
Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Artificial Intelligence, Call Analysis, Call Recording, Contact Centre Technology, Customer Experience, Customer Feedback, Customer Satisfaction, e-Learning, Engagement, Performance Management, Process Analysis, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Sales Performance, Software Solutions, Surveys, Technology,
– TTEC
4th Floor, Salisbury House, Finsbury Circus, London. EC2M 5QQ. United Kingdom
Agent Assisted Card Payments
+81
Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Artificial Intelligence, Back Office, Blending Solutions, Call Analysis, Call Deflection, Call Handling, Call Substitution, Change Management, Channel Management, Channel of Choice, Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, CRM, Customer Experience, Customer Satisfaction, Employee Satisfaction, Engagement, Events & Conferences, FaceBook & WhatsApp Messaging, Gamification, Helpdesks, Integrated Contact Centre Systems, Intelligent Routing, Interactive Voice Messaging, IVM, IVR, IVR Payments, Knowledge Base, Knowledge Management, Leadership & Management, Managed Services, Mobile Messaging, Mobile Solutions, Multi-Site Routing, Natural Language Understanding (NLU), OFCOM Compliant, Omni-Channel, Outbound Dialling, Outsourced Services, PCI Compliance, Performance Management, Predictive Outbound Dialling, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Salesforce Management, Screen Recording, Self Service, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Strategic Planning, Support Desks, Surveys, Technology, Text Messaging, Training, Unified Communications, Virtual Agents & Chatbots, Virtual Solutions, Visual Communications, Voice Messaging, Voice of the Customer, Web Self Service, Workforce Management, Workforce Optimisation,
4net Technologies
3 Scholar Green Road, Cobra Court, Manchester. M32 0TR. United Kingdom
ACD
+23
Agent Desktop, Analytics, Applications Integration, Call Analysis, Call Recording, Consultancy, Customer Feedback, Customer Interaction, Diallers, Hosted Solutions, IVR, Managed Services, Multi-Channel Solutions, PCI Compliance, Performance Management, Process Analysis, Self Service, Strategic Planning, Training, Unified Communications, Virtual Solutions, Voice Recording, Workforce Management,
EBI.AI
Innovation Centre, University of Warwick Science Park Warwick Technology Park, Gallows Hill, Warwick, CV34 6UW. United Kingdom
Agent Desktop
+23
Analytics, Artificial Intelligence, Call Analysis, Call Recording, Contact Centre Technology, CTI, Customer Communications, Customer Experience, Customer Satisfaction, Data Management, Employee Satisfaction, FaceBook & WhatsApp Messaging, Integrated Contact Centre Systems, Mobile Messaging, Mobile Solutions, Natural Language Understanding (NLU), Omni-Channel, SaaS, Self Service, Technology, Unified Communications, Virtual Agents & Chatbots, Web Self Service,
Foehn Ltd
Goodwin House, 5 Union Court, Richmond, Surrey. TW9 1AA. United Kingdom
ACD
+63
Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Artificial Intelligence, Assessment Framework Association, Auto Attendant, Back Office, Benchmarking, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CRM, CTI, Customer Communications, Customer Experience, Customer ID & Verification, Diallers, Hosted Solutions, Integrated Contact Centre Systems, Intelligent Routing, Interactive Voice Messaging, IVR, Knowledge Base, Knowledge Management, Managed Services, Mobile Apps, Multi-Site Routing, OFCOM Compliant, Omni-Channel, Outbound Dialling, PBX/IP-PBX, PCI Compliance, PCI DSS, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Service Desk, Skill Based Routing, SMS Messaging, Social Media, Software Solutions, System Redundancy, Unified Communications, Virtual Agents & Chatbots, Virtual Solutions, Visual Communications, Voice Messaging, Voice of the Customer, Voice Recording, Web Self Service, Workforce Management, Workforce Optimisation,
Puzzel
22 Tudor Street, Blackfriars, London EC4Y 0AY. United Kingdom
Agent Desktop
+76
Analytics, Audio Messages & Branding, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Call Substitution, Change Management, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CTI, Customer Communications, Customer Experience, Customer Feedback, Customer ID & Verification, Customer Interaction, Customer Satisfaction, Data Unification, Diallers, e-Learning, Engagement, Fulfillment, Gamification, Helpdesks, Hosted Solutions, Integrated Contact Centre Systems, Interactive Voice Messaging, IVR, IVR Payments, Knowledge Management, Mobile Apps, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Nearest Store/Office, Omni-Channel, Online Payments, Outbound Dialling, Payments Role based Capabilities, PBX/IP-PBX, PCI Compliance, PCI DSS, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), Role based Capabilities, SaaS, Self Service, Self Service Payments, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Support Desks, Surveys, Technology, Text Messaging, Unified Communications, Voice Messaging, Voice of the Customer, Voice Recording, Wallboards, Web Self Service, Workforce Management, Workforce Optimisation,
Serenova
Abbey House, 1650 Arlington Business Park, Theale, Reading RG7 4SA. United Kingdom
ACD
+62
Agent Assisted Card Payments, Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Applications Integration, Back Office, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Cloud Solutions, Contact Centre Technology, CRM, CTI, Customer Communications, Customer Experience, Customer Interaction, Customer Satisfaction, Employee Satisfaction, Engagement, Headsets, Hosted Solutions, Interactive Voice Messaging, IVR, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Performance Management, Proactive Customer Contact, Process Analysis, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Sales Performance, Screen Recording, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Strategic Planning, Support Desks, Surveys, System Redundancy, Technology, Text Messaging, Unified Communications, Virtual Solutions, Voice Messaging, Voice Recording, Workforce Management, Workforce Optimisation,
Syntec
18 The Avenue, London. W13 8PH. United Kingdom
ACD
+35
Agent Assisted Card Payments, Analytics, Call Analysis, Call Back, Call Handling, Call Recording, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, Customer Experience, Customer Feedback, Customer Satisfaction, Diallers, Hosted Solutions, IVR, IVR Payments, Managed Services, Multi-Channel Solutions, Multi-Site Routing, Online Payments, Outbound Dialling, Payments Role based Capabilities, PBX/IP-PBX, PCI Compliance, PCI DSS, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Salesforce Management, Self Service, Self Service Payments, Software Solutions, Surveys, Voice Recording, Workforce Management,
Talkdesk
1-5 Clere Street, London. EC2A 4UY. United Kingdom
Analytics
+33
Applications Integration, Call Analysis, Call Handling, Call Recording, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, Customer Experience, Customer ID & Verification, Diallers, FaceBook & WhatsApp Messaging, Gamification, Integrated Contact Centre Systems, Interactive Text Response (ITR), Knowledge Management, Mobile Apps, Omni-Channel, Outbound Dialling, PBX/IP-PBX, Performance Management, Predictive Outbound Dialling, Quality Management, SaaS, Salesforce Management, Skill Based Routing, Software Solutions, Technology, Training, Virtual Agents & Chatbots, Voice Biometrics, Voice Recording, Workforce Management, Workforce Optimisation,