Latest Contact Centre News

PC-1 Named Genesys UK Partner of the Year Company

PC-1 named as Genesys UK and Ireland 2017 Partner of the Year Company recognised for leadership in innovation, business excellence in implementation, and delivering business value for clients

genesys.logo_.june_.2017PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. PC-1 was selected for its deep industry and technology expertise, and its ability to help joint customers realise improved performance. To date, PC-1 has delivered over 50 UK and Ireland Genesys deployments.

alex.tutman.image.aug.2017Alex Tupman, CEO, Connect Managed Services commented,

“The Partner of the Year accolade is unequivocal proof that we are a clear leader in helping clients transform their businesses using Genesys technologies,”

“Above and beyond a shared passion for innovation in customer engagement, we are both committed to help organisations embrace the power of the Genesys platform to create differentiated and improved customer experiences that boost competitiveness and profitability.”

genesys.teon.rosandic.image.nov.2016Teon Rosandic, Vice President of UK and Ireland, Genesys commented:

“Omnichannel and cloud are transforming the ways in which companies work, engage with customers and contribute to the bottom line. PC-1 deserves this award as the team clearly and consistently outperforms in these areas, generating business value and ROI for our joint customers. We are delighted to recognise PC-1’s contribution with this award.”

The Genesys Partner of the Year awards recognise partners that have delivered excellence while implementing the company’s solutions during the past year. Genesys has over 40 partners in the UK and Ireland.

The award is the latest achievement in a successful track record for PC-1. Since inception PC-1 has enjoyed consistent growth, achieving double digit growth year on year, and increasing revenues by 88 percent over the past three years. Connect and PC-1 are universally recognised for their expertise and innovation in customer engagement and contact centre technology, having delivered innovative local and global solutions for the likes of Eir, NSPCC and Northumbrian Water Group.

PC-1 and Genesys have collaborated closely for 14 years, with PC-1 developing G-CloudTM in 2011, the UK’s first Genesys software-based hosted contact centre service. From the outset, the partnership has gone from strength to strength.

“Our increased focus and investment in the customer experience, combined with our ambitious growth targets, means it is essential for Genesys to partner with organisations that meet our exacting implementation and customer service standards. PC-1 certainly ‘walks the talk’ in both these areas, and is also a truly great company to do business with,” shares Rosandik.

“The Genesys vision for customer and employee engagement and business optimisation matches Connect’s understanding of how the contact centre market is developing, and the convergence of the two augurs well for future collaboration. We are committed to maintaining our close partnership with Genesys to capitalise on the opportunities ahead,” concludes Tupman.

Additional Information

PC-1 designs, delivers, implements and supports technology-enabled solutions that keep clients at the forefront of customer engagement. By innovatively combining best-in-breed technology platforms with operational excellence and commercial acumen, the company works with organisations to unlock business benefits and achieve rapid ROI through the optimal use of contact channels, cloud technologies and analytics. Founded in 2003, PC-1 employs over 60 people across its operations in the UK and India. Headquartered in Burnham, United Kingdom, PC-1 was acquired by Connect Managed Services in July 2017.

For  additional information on PC-1 visit their Website

genesys.logo_.june_.2017Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

For additional information on Genesys visit their Website or view their Company Profile