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The XML sitemap of this website can by found by following [this link](http://contact-centres.com/sitemap_index.xml).

# contact\-centres\.com: News \& Info from the UK Contact Centre Industry

> Contact Centre News and Information from the UK Contact Centre Industry\. The go to website for all contact centre professionals

## Pages
- [About Us](https://contact-centres.com/about-us/)
- [Legal Stuff](https://contact-centres.com/legal-stuff/)
- [Company Profiles](https://contact-centres.com/company-profile/)
- [Subscribe](https://contact-centres.com/subscribe-3/)
- [Contact Us](https://contact-centres.com/contact/)

## Posts
- [Sabio's AI Chief: "AI's 'Token\-Maxing' Era is Over'](https://contact-centres.com/sabios-ai-chief-ais-token-maxing-era-is-over/)
- [ESP Group Secures Contact Centre Outsource Hospitality Contract with ibis](https://contact-centres.com/esp-group-secures-contact-centre-outsource-hospitality-contract-with-ibis/)
- [Why Conversation Quality Now Defines AI Success in the Contact Centre](https://contact-centres.com/why-conversation-quality-now-defines-ai-success-in-the-contact-centre/)
- [6% of Contact Centre Leaders Confident their Teams Support Vulnerable Customers](https://contact-centres.com/6-of-contact-centre-leaders-confident-that-their-teams-support-vulnerable-customers/)
- [SOGEDES \& Content Guru Announce Partnership](https://contact-centres.com/sogedes-content-guru-announce-partnership/)

## Tp Post Slider
- [calabrio](https://contact-centres.com/tppostpro/calabrio/)

## Logos
- [sequenceshift](https://contact-centres.com/wlshowcase/sequenceshift/)
- [sensee](https://contact-centres.com/wlshowcase/sensee/)
- [sabio](https://contact-centres.com/wlshowcase/sabio/)
- [premiercx](https://contact-centres.com/wlshowcase/premiercx/)
- [omningage](https://contact-centres.com/wlshowcase/omningage/)

## Events
- [CCMA: The UK National Contact Centre Conference](https://contact-centres.com/events-2/?event=87358)
- [Your Journey to the Agentic Enterprise](https://contact-centres.com/events-2/?event=88939)
- [CCMA: Creating a Culture People Want to Be Part Of](https://contact-centres.com/events-2/?event=86176)
- [CCMA: Customer Retention – Avoiding the Leaky Bucket](https://contact-centres.com/events-2/?event=86000)
- [The Complaint Handling Gaps Senior Leaders are Missing](https://contact-centres.com/events-2/?event=88937)

## Listings
- [Apizee](https://contact-centres.com/acadp_listings/apizee/)
- [Britannic](https://contact-centres.com/acadp_listings/britannic/)
- [AnywhereNow](https://contact-centres.com/acadp_listings/anywherenow/)
- [IPI \(IP Integration\)](https://contact-centres.com/acadp_listings/ipi-ip-integration/)
- [Connect](https://contact-centres.com/acadp_listings/connect/)

## Custom Fields
- [Twitter](https://contact-centres.com/?acadp_fields=twitter)

## GS Logos
- [Acclaim](https://contact-centres.com/?gs-logo-slider=zoom)
- [premier cx](https://contact-centres.com/?gs-logo-slider=premier-cx)
- [Omningage](https://contact-centres.com/?gs-logo-slider=omningage)
- [vonage](https://contact-centres.com/?gs-logo-slider=vonage)
- [sequence shift](https://contact-centres.com/?gs-logo-slider=sequence-shift)

## Categories
- [\- Contact Centre News](https://contact-centres.com/category/industry-news/)
- [\- Articles](https://contact-centres.com/category/editorial/articles/)
- [\- Products](https://contact-centres.com/category/editorial/products/)
- [\- Recruitment](https://contact-centres.com/category/editorial/recruitment/)
- [\- Awards](https://contact-centres.com/category/editorial/awards/)

## Tags
- [Contact Centre](https://contact-centres.com/tag/contact-centre/)
- [Call Centre](https://contact-centres.com/tag/call-centre/)
- [Articles](https://contact-centres.com/tag/articles/)
- [Recruitment](https://contact-centres.com/tag/recruitment-2/)
- [Outsource](https://contact-centres.com/tag/outsource/)

## Formats
- [Gallery](https://contact-centres.com/type/gallery/)