Team Manager – Contact Centre

Posted 3 weeks ago

Ref: 804100690
Salary: £32k + Bens
Consultant: Jo Cook

About the Role

We are seeking experienced Team Managers who will drive performance and provide on-going development within a customer service environment. You will have responsibility for the day to day running and achievement of targets across your team under the guidance of the Operations Manager. You will ensure best practice, day-to-day process and people management. Ideally you will have experience of working within a Financial Services environment.


Manage day to day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLA
Help maximise gross profit through effective and proactive resource and process management, and effective cost control.
Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
Ensure training and development plans are maintained for all team members.
Use Company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Manage the fair and consistent application of performance management and disciplinary measures as necessary.
Support the Operations Manager to highlight operational risks and areas for improvement

Required Skills and Experience:

Previous financial services experience
Previous experience of working in a Fraud role would be advantageous
Up to date knowledge of FCA rules and regulations
Coaching and Communication Skills
Negotiation Skills

Job Features

Job CategoryTeam Leader/Manager

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