Team Leader / Team Manager – Contact Centre

Permanent
Stoke
Posted 4 weeks ago

Ref: DJKG1251
Job Title: Team Leader / Team Manager – Contact Centre
Salary: £28k (plus bonus and benefits)

This is a fantastic opportunity for an experienced Team Manager or Team Leader to join an innovative and forward-thinking digitally lead organisation. The Team Manager or Team Leader will manage a team of up to 12 customer service agents.

This role requires you to be able to work closely with the Customer Service Manager and you will be responsible for delivering and monitoring the day to day responsibility of the team.

As the Team Manager or Team Leader some of your responsibility will be to:

• Take ownership and responsibility for delivering exceptional customer service
• Review and analyse performance and KPI’s with relevant key stakeholders
• Develop the team focusing on key motivators to enhance the team and individual achievements and success
• Work collaboratively with all members of the team and the wider organisation

If you are interested in applying for this position, then you will need to have managed a team within a contact centre setting. They are looking for someone that is passionate about delivering exceptional customer service along with strong influencing skills and a collaborate leadership style.

Job Features

Job CategoryTeam Leader/Manager

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