Insight & Analytics Consultant – Contact Centre

Posted 4 weeks ago

Insight & Analytics Consultant
Ref: 804100692
Salary: £40-45k + Package
Consultant: Matt Affron

About the Role

We’re seeking an experience Insight & Analytics Consultant to join a rapidly growing organisation. You will ensure effective management ofthe end to end analytics for a variety of business cases. You will be tasked with creating meaningful analysis & modeling to ensure maximum benefit with minimal disruption to business operations and drive effective uplifts to performance.

Key Responsibilities:

Apply a structured methodology and actively managing the risk management activities.
Undertake full end to end impact analysis of the operational projects required across customer, people, process (including speech, email,text, digital insight analytics)
Communicate with wider business & Stakeholders to keep them up to date with progress, issues and developments in change initiatives, providing appropriate briefing to enable them to make informed decisions about the approach and direction of change projects.
Manage implementation, including creation and delivery of new business process, procedures, organisational benefit changes, communications and role out.
Ensure the use of client/customer and internal data (e.g. employees, financial) meets the businesses regulatory obligations (GDPR) and is done inline with the business desired standards.

Knowledge / Skills / Experience:

Experience in an Analytics role within a fast paced role ideally in an outsourced organisation
Exceptional organisational, time management and prioritisation skills
Skilled in the management of formal processes and procedures.
Ability to work under pressure, ability to deliver results!
Good communicator; with the gravitas and ability to work with all levels of an organisation (administrator to director) tailoring communications as required.
Strong analytical and critical thinking skills

Job Features

Job CategoryBusiness Analyst

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