Customer Service Team Manager – Contact Centre

Posted 3 weeks ago

Customer Service Team Manager
Ref: 804100668
Salary: £30k +bonus +bens
Consultant: Becky Dovey

About the Role

An exciting opportunity for someone who is target driven and has experience of leading, motivating and developing a customer service team in a contact centre environment. The role will suit a forward thinking, ambitious and driven individual who has proven experience of managing in a call centre environment.

The hours for the role are 09.00-18.00 Monday to Thursday and 9.00-17.00 Friday

Main Responsibilities:

Proactively manage, motivate and develop the Customer Service team
Ensure the team have full knowledge of all the products and identify training needs and implement training where required
Performance manage the team, to include conducting appraisals, absence management, development and disciplinary procedures when required
Build and maintain close working relationships across the business to ensure the business is operating in the most efficient way
Be an active part of in developing the team, creating a team culture of reaching for success
Creating and implementing new ideas and a fresh approach to the operation of the team

Required Skills and Experience:

Proven experience of leading a successful customer service team in a contact centre environment
Proven experience of reaching and where possible exceeding targets
Ability to work using initiate and thrive to always make improvements to reach targets
Exceptional customer service
Strong knowledge of sales processes and techniques
Excellent communication skills both verbal and written

Job Features

Job CategoryTeam Leader/Manager

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