Contact Centre Manager (Sales and Service)

Douglas jackson

Permanent
Cheshire
Posted 3 weeks ago

Ref: DJKG1250
Job Title: Contact Centre Manager (Sales and Service)
Location: Chester, Crewe, Warrington, Cheshire
Salary: £28k to £30k (depending on experience)

This is a fantastic opportunity for an experienced Contact Centre Manager or Team Manager to join an innovative and forward-thinking organisation. The Contact Centre Manager or Team Manager will be tasked with ensuring the small running of the Contact Centre.

This role requires you to be able to work closely with the Head of Contact Centre and you will be responsible for delivering and monitoring the day to day running of the team leaders.
As the Contact Centre Manager/ Team Manager some of your responsibility will be to:

• Manage and lead the telephony teams within the contact centre
• Driving and encouraging a fun and energetic environment
• Maximise team efficiency to achieve optimum return on investment
• Maintain a high sales culture environment

If you are interested in applying for this position, then you will need to have managed a contact centre within a sales driven environment. This role would also suit someone who is a strong Team Leader/Team Manager that is looking to step-up.

Job Features

Job CategoryContact Centre Manager

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