Contact Centre Manager/Customer Experience Manager

Permanent
South East
Posted 3 weeks ago

Job Ref: DJMA1768
Job Title: Contact Centre Manager/Customer Experience Manager
Salary: £30,000- 40,000 base salary dependent on candidate plus 15% bonus and bens.

An opportunity to join an organisation in the Sunday Times Fastrack league table, a fast growing, multi-channel, international customer contact centre for an experienced Customer Service Manager, Contact Centre Manager, Senior Team Manager.

Managing a small but passionate customer service team. The Contact Centre Manager will report to a senior Director and will help drive the best possible customer experience, motivate, train and coach a motivated forward thinking team and look for continuous improvement and development of future customer strategies.

Some of the responsibilities will include:
• Leadership and development of your team to achieve a great customer service and strategic objectives.
• Oversee the day to day customer service delivery.
• Take full control of budgets and KPI delivery
• Resource planning

Development of future strategy to achieve improved performance, growth and an enhanced customer experience across a multichannel, international customer contact centre.

Job Features

Job CategoryContact Centre Manager

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