804101366 Call Centre Live Chat specialist

Posted 2 weeks ago

Call Centre Live Chat specialist

Are you passionate about the Live Chat communication channel in a contact centre? Have you experience of developing and coaching a team in environment?

This is a fantastic opportunity for someone who has proven experience of working with Live Chat and training a team in this environment.

About the Role:

 – Design and deliver training on Live Chat and WhatsApp communication channel

Work with the client to review the customer journey and make improvements where required

 – Work with the marketing team on content to increase clients who utilise the online communication channel

 – Have a creative outlook on engaging with clients and enhancing the operational tool

 – Work with the advisors to empower their skills and knowledge

 – Work with the Learning and Development team and the vision to promote the business

 – Be actively involved in projects

 – Deliver feedback and work with the managers to enhance the operational output

Required Skills and Experience:

 – Three years experience of using or coaching Live Chat in a call centre

 – At least one years experience of coaching or training in a call centre

 – Strong and up to date skills and knowledge of Live Chat

 – Ability to engage and build relationships with people across the business

 – Proven strong leadership skills

 – Experience of working with L & D team in a call centre

 – Full experience of the training cycle

 – Strong customer service focus

 – A positive and proactive approach




Ref: 804101366
Job Type: Permanent
Location: Grantham
Salary: £40k +bens
Consultant: Becky Dovey

Job Features

Job CategoryLive Chat specialist

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