Service Delivery Manager

Website ventrica Ventrica

Service Delivery Manager

Are you looking for a challenge for a world renowned prestigious global brand?

You will be running a large team of Customer Service Advisors, Seniors and Team Managers to ensure successful delivery and execution of the client’s customer services. We run an omnichannel contact centre with 24/7 coverage. You will need to manage your team to success and ensure all deliverables are met. You will ensure efficiency and excellence in your team and build and develop your staff whilst working closely with the client to improve our service offerings.

Why work for us?

As a Service Delivery Manager you will have the full support of the senior management team and will be given full training. We have a bright, vibrant and modern office which has some excellent views of the seafront. We are close to main train lines and bus routes with a public car park next to our office. We are right next to the heart of the town centre so there are many shops around. We also offer all our employees a wide range of benefits as our people are key to our business.

What will I do?

You will be heading up a large team of around 35-45 employees, you will be supported by Team Managers who will look after the day to day running of the team, and Seniors who will support the Team Managers where necessary and in their absence. Each Team Manager will, on average, manage between 10-15 advisors with the help of Senior Customer Service Advisors. From a top level approach you will be leading your team to success and ensuring that you lead by example is a must. You will be keeping your employees motivated and passionate whilst delivering successful results.

You will ensure your Team Managers engage and support all employees, you will need to build a successful leadership approach ensuring respect and trust across your team. You will lead by example and become the top brand ambassador for the client’s Ventrica team. It is vital that your team ensure customer service is provided at a high standard and ensure all customers can communicate with ease by acting quickly and consistently. Your Customer Service Advisors will be the voice of this esteemed brand and you will need to guarantee that the customer is at the heart of every conversation.

Apply today and send your CV and cover letter to explaining why you’d like to join the Ventrica family.

Please quote reference: MGB-SDM

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