Real-Time Analyst

Website callcentrejobs1 Douglas Jackson

Job Ref: DJPF1144
Salary: £28,000

My client is looking for a Real-Time Analyst to support the short-term planning of a multi-channel contact centre environment. You will work as part of a team to create and co-ordinate contact centre plans and service delivery activity.

Key responsibility includes:

• To execute the contact centre scheduling plan
• Understanding and influencing the logistics of contact centre operations
• Having the ability to influence and persuade operational and functional colleagues without direct authority
• Making real time intra-day decisions with a positive impact on the business

The successful candidate will have experience of working in a planning function within a contact centre environment and have experience of working with complex data. You will also be competent with Microsoft office including Excel.

To apply for this job email your details to mail@douglas-jackson.com

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