Operations Director

Website cactussearch Cactus Search

About the Role

We are seeking an experienced Operations Director for a fantastic Financial Service provider with a growing head count between 150-200FTE.

We are seeking a people passionate creative leader who is proactive by nature and who has an excellent balance between hands on operational management and strategic leadership. You’ll naturally build relationships across the business and inspire individuals to succeed at all levels.

With a demonstrable background in Contact Centre site leadership the key responsibilities are as follows:

Management of the customer focused operational contact centre, strategically leading the operation to improve the customer experience

Continuously develop and implement the Customer Operations strategy to enhance the services provided and reduce operational costs

Review and implement changes to current processes and practices with particular focus on meeting strategic needs.

Manage the cost centre budget within agreed targets

Build strong and effective working relationships with key stakeholders across the business

Ownership of various projects to enhance Customer Experience.

Contribute to cross functional leadership activities

Required Skills and Experience:


Ability to think strategically and set the future direction of the Customer Operations Department

Strong hands on leadership skills are essential

Previous experience within a FCA regulated environment ESSENTIAL

Experience of managing transformation projects

Experience of managing inbound/outbound operations.

Ability & experience in upwardly managing senior members

Proactive approach in building strong relationships across cross functional teams within the business

This is a terrific role for an inspirational individual to join a progressive organisation which offers true career potential!

To apply for this job email your details to info@CactusSearch.co.uk

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