How IPI Can Help Elevate Your Insurance Contact Centre
How IPI Can Help Elevate Your Insurance Contact Centre Join IPI for an insightful discussion featuring Dave Glasgow,…
How IPI Can Help Elevate Your Insurance Contact Centre Join IPI for an insightful discussion featuring Dave Glasgow,…
Screen Pops: The Underrated Tool Your Contact Cenrte Agents Need Now as Cirrus explains The phone rings. An…
Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced Finalists of the UK…
Since late 2022, AI (artificial intelligence) has been all over the news. Every technology vendor has jumped on…
Contact Centre Case Study – DDC Outsourcing Solutions on how WFM Solution from injixo is the perfect fit…
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated customers, the…
We all work in the UK contact centre industry – we all know how it works and we…
Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI and people,…
The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as Chair for…
IPI’s flagship automated pause and resume functionality available through NICE’s online marketplace to offer customers unique compliance protection…
The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as Chair for…
New Twilio Study Points To Lack of Customer Data as Major Obstacle to Reaping AI Rewards – 45%…