Our award-winning product portfolio offers multi-channel contact routing software including Automated Call Distribution (ACD) and Interactive Voice Response (IVR) plus a full line of workforce optimisation (WFO) tools to increase the efficiency of contact centre agents. Plus, inContact is the only company in this space that has paired a software offering with telecommunications network connectivity.
Because inContact solutions are delivered in the cloud they offer benefits that traditional, on-premise contact centre solutions cannot, including quick roll-out and implementation, little-to-no upfront hardware expenses or revolving upgrade fees, upward or downward scalability to meet actual demand, a pay-as-you-go billing model and seamless contact routing between multiple contact centres and even at-home agents.
Furthermore, we have existing integrations into Salesforce.com and Microsoft Dynamics CRM and can integrate with virtually any CRM application through API. Our solutions, based on a universal platform called Studio, empower contact centre supervisors and directors to manage their own contact centre settings without complicated technical processes or having to rely on involvement from IT.
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