incontact.logoinContact is the world’s leading pure-cloud provider of software solutions for the contact centre.

Our award-winning product portfolio offers multi-channel contact routing software including Automated Call Distribution (ACD) and Interactive Voice Response (IVR) plus a full line of workforce optimisation (WFO) tools to increase the efficiency of contact centre agents. Plus, inContact is the only company in this space that has paired a software offering with telecommunications network connectivity.

Because inContact solutions are delivered in the cloud they offer benefits that traditional, on-premise contact centre solutions cannot, including quick roll-out and implementation, little-to-no upfront hardware expenses or revolving upgrade fees, upward or downward scalability to meet actual demand, a pay-as-you-go billing model and seamless contact routing between multiple contact centres and even at-home agents.

Furthermore, we have existing integrations into and Microsoft Dynamics CRM and can integrate with virtually any CRM application through API. Our solutions, based on a universal platform called Studio, empower contact centre supervisors and directors to manage their own contact centre settings without complicated technical processes or having to rely on involvement from IT.

4th Floor, 12 Leadenhall Street, London, EC3V 1LP
+44 (0) 207 816 5926

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