Genesys Positioned as a Leader for Ninth Consecutive Time in the Magic Quadrant for Contact Centre Infrastructure, Worldwide
Highest and furthest overall placement for both completeness of vision and ability to execute
Genesys®, the global leader in omnichannel customer experience (CX) and contact centre solutions, has been named a Leader in the Gartner 2017 Magic Quadrant for Contact Centre Infrastructure, Worldwide1 and the vendor positioned furthest for “completeness of vision” for the ninth consecutive time. For the first time, Genesys has also achieved the highest placement overall for its “ability to execute.”
The 2017 report on the Magic Quadrant for Contact Centre Infrastructure, Worldwide, evaluated 12 different contact centre infrastructure vendors on completeness of vision and ability to execute. Gartner then positions companies within one of four quadrants: Visionaries, Niche Players, Challengers and Leaders. Gartner defines Leaders as companies that execute well against their current vision and are well positioned for tomorrow.
Merijn te Booij, chief marketing officer at Genesys said,
“We believe our ninth consecutive time as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide can be attributed to our long-term strategy and commitment to the market, passionate focus on our customers, and investment in our Customer Experience Platform,”
“This year, we credit our position as the overall leader on both axes to our unique capability of delivering true omnichannel engagement, including omnichannel journey management and omnichannel context sharing, across marketing, sales and services.”
About the Magic Quadrant
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Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the centre of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.