Genesys Launch Omnichannel Benchmarking Tool

Genesys Launches Omnichannel Customer Service Benchmarking Tool – Tool helps companies identify strengths and opportunities for growth

genesys.omni.channel.image.sep.2016Genesys , the market leader in omnichannel customer experience and contact centre solutions, havey announced the availability of a new digital omnichannel customer service benchmarking tool. Licensed from Forrester Research, the digital online assessment tool consisting of a short quiz with nine questions helps companies assess the state of their omnichannel customer service readiness and provides prescriptive guidance on next steps.

Lisa Kost, Senior Vice President of Marketing at Genesys, said,

genesys.ilsa.kost.image.sep.2016“Given today’s digital economy, customer experience has emerged as a key competitive brand differentiator. It’s increasingly critical for companies to deliver effortless, omnichannel experiences. This tool will help companies baseline their omnichannel customer service operations and identify strengths and opportunities for growth”
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“Given today’s digital economy, customer experience has emerged as a key competitive brand differentiator. It’s increasingly critical for companies to deliver effortless, omnichannel experiences. This tool will help companies baseline their omnichannel customer service operations and identify strengths and opportunities for growth,”

According to a related Forrester Research report, Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service: “Great customer service experiences are the result of highly motivated and skilled front-line employees working within well-designed business processes and supported by the appropriate technologies… Cross-channel integration is difficult to achieve and takes a solid architectural approach.”


Additional Information

Genesyslogo-300x127To find out more, join a live webinar on September 14th. Joining the 60-minute interactive discussion is guest speaker Kate Leggett of Forrester Research, a leading expert on customer service strategies.

Webinar: Benchmark Your Omnichannel Customer Service Readiness

Europe, 3pm BST / 4pm CEST

For additional Information on Genesys Visit their Website or view their Company Profile

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