Genesys: Do Millennials Hate Your Customer Service?

Do Millennials Hate Your Customer Service? – What contact centre buyers should consider

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Are you doing everything you can to keep your customers satisfied? Presently, the millennial generation is making a big impact on how business is done. Technology evolution is happening faster and the grace period for adoption getting smaller. The influence of new generations isn’t going to go anywhere. Demands will continue to grow and evolve – your business will have to find a way to adapt.

From communication across multiple channels to ensuring timely implementation of new technologies, your contact centre must cater to an ever changing consumer. Learn more about the new normal in our eBook ‘Keeping Pace with the Modern Customer’

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