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Virtual Assistants/Attended Bots are Work-at-Home Agents Too

[Webinar] In Times of Change, Employee Virtual Assistants/Attended Bots are Work-at-Home Agents Too

We are months into a global ‘new normal’ and the contact centre world is starting to settle down – at home. In customer care this has meant millions of contact centre agents around the world, working and emotionally adjusting to a completely different environment than before. Fortunately help is here!

Join NICE for an upcoming webinar: In Times of Change, Employee Virtual Assistants/ Attended Bots are Work-at-Home Agents Too on Thursday, July 23, 2020, 3:00pm UK Time.

Michael DeSalles, Customer Care, Principal Analyst at Frost and Sullivan and Karen Inbar, Director of Marketing at NICE Advanced Process Automation Solutions will discuss:

• How virtual assistants and process automation are changing the face of contact centres
• The role of virtual assistants
• Practical examples of how they play such an instrumental role in creating agile organisations that are quick to adapt to fluctuations in organisational structure, workforce engagement, and customer demands

Register today! Even if you’re unable to attend, we’ll send you the webinar recording to watch at your convenience.

 

 

To register for this webinar Click Here