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Set Your 2019 New Year Resolution in WFM

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Date/Time
Date(s) - 19/12/2018
2:00 pm - 3:00 pm

Categories


As we approach the end of an exciting 2018, the Aspect Team would like you to join us in a moment of reflection on where our contact centre industry is, and begin to explore our plans and challenges for 2019.

The Emerging Channel Challenge: Chat, Web, Social, Voice, Video, Text, Whats App…the options are almost becoming limitless, so which ones do we support? How will we plan and integrate these new avenue of customer engagement into our existing estate and processes?

21st (point 5) Century Planning: 2019 is literally weeks away, and are you planning and supporting your front line colleagues the way they need and desire, or are we asking our employees to follow working patterns that were cool when Prince was still telling us to party like 1999? (yes that WAS 20 years ago!)

Artificial Intelligence for Planning Departments: Chat Bots are helping us from booking flights through to picking the correct wine to go with a meal, isn’t it about time this technology can and took the boring, repetitive yet equally important tasks off our hands to allow us to focus on adding value rather than turning the admin wheel day after day?

Come and join Aspect Europe’s consultants Dave Vernon and Colin Whelan have a light hearted discussion around these topics, with audience participation to dive deep into these topics, highlight some options and benchmark where you are on these different challenges compared to others on the session.


Additional Information

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Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers native interaction management, workforce optimisation and self-service capabilities that drive dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging all the benefits of the cloud and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.

For additional information on Aspect visit their Website or view their Company Profile