Seminar: Contact Centre Benchmarking
The theme for this seminar is: Contact Centre Benchmarking – How contact centres are performing currently and what the future looks like
During this half day seminar we will share insight from the latest contact centre benchmarking, how contact centres are performing currently against these and what the future looks like.
Join the CCCMA to hear from industry experts and member case studies, where we will share the latest benchmarking research
You will leave better informed about what the future holds for contact centres and some of the tools and techniques available to you in order to really drive change.
You will also have the opportunity to network and share best practice with industry colleagues facing the same challenges
Time, Date & Location:
Wednesday 4th December 2019 – Time: 12:30 pm – 4:30 pm – London
Who is it for?
Heads of department, Contact Centre Leaders, Business Change Managers, Customer Experience Managers and anyone responsible for managing people in their contact centre.
Why should I go?
Discover the latest bench marking data for Contact Centres
How much is it?
Free for CCMA members
To register for this event Click Here