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Seminar: Contact Centre Benchmarking

Seminar: Contact Centre Benchmarking

The theme for this seminar is: Contact Centre Benchmarking – How contact centres are performing currently and what the future looks like

During this half day seminar we will share insight from the latest contact centre benchmarking, how contact centres are performing currently against these and what the future looks like.

Join the CCCMA to hear from industry experts and member case studies, where we will share the latest benchmarking research

You will leave better informed about what the future holds for contact centres and some of the tools and techniques available to you in order to really drive change.

You will also have the opportunity to network and share best practice with industry colleagues facing the same challenges

Additional Information
Time, Date & Location: 

Wednesday 4th December 2019 – Time: 12:30 pm – 4:30 pm – London

Who is it for?

Heads of department, Contact Centre Leaders, Business Change Managers, Customer Experience Managers and anyone responsible for managing people in their contact centre.

Why should I go?

Discover the latest bench marking data for Contact Centres

How much is it?

Free for CCMA members

To register for this event Click Here