Migrating Contact Centres to Support Omnichannel Customer Experiences

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Date/Time
Date(s) - 27/07/2017
2:00 pm - 3:00 pm

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usinesses Join Genesys in Webinar on Migrating Contact Centres to Support Omnichannel Customer Experiences

Register for July 27 event with panelists from AAA – The Auto Club Group, Citrix, and Transat to hear real-world stories on replacing legacy infrastructure

genesys.logo_.june_.2017Genesys®, the global leader in omnichannel customer experience and contact centre solutions, is hosting free, 60-minute global webinar on July 27 that examine why migrating to an all-in-one customer engagement platform offers big benefits in a digital word. Discover which business needs drove Citrix, Transat, and AAA – The Auto Club Group to make the switch from old contact centre infrastructure to new, and learn more about their migration strategies and positive results.

What:  RIP Call Centres of Old – It’s Time to Bury that Aged Infrastructure!

It’s hard to keep up with the future of your digital customers if you’re weighed down by systems anchored in the past. To drive business growth and build customer loyalty from the contact centre, modernising your infrastructure is the key to supporting great customer experiences across all channels. With a panel of experts moderated by customer experience maven Sheila McGee-Smith, you’ll hear real-world examples of how these leading businesses have successfully replaced legacy contact centre infrastructure with an omnichannel customer experience platform.

Who:   Participants in the Webinar include:

– Sheila McGee-Smith, principal founder of McGee-Smith Analytics (moderator)

– Frank Remski, senior enterprise architect at AAA – The Auto Club Group

– Erik Coll, manager for contact centre architecture at Citrix

– Patrice Tanguay, division manager for telecommunications at Transat

Why:   Join this webinar to learn about:

– the best practices on contact centre migration from business leaders who have made the change

– the pitfalls to avoid during migration

– the advantages of an all-in-one customer engagement platform for streamlining operations

When: Thursday, July 27 — 60 minutes

Europe, Middle East & Africa: 2 p.m. BST / 3 p.m. CEST


Additional Information

genesys.logo_.june_.2017To Register for this Webinar Click Here to attend this live event  and/or to receive a post-event recording.

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

For additional information on Genesys visit their Website or view their Company Profile

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