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Masterclass: How to Deliver Mobile Customer Service

This one day masterclass tackles the unique challenges and opportunities of mobile customer service and provides the rare opportunity to explore challenges and best practice.

During this masterclass we will share:

– Latest research on UK consumer mobile behaviour
– Best practices for designing for the mobile user experience
– Next-generation interfaces that work for mobile customer service
– Understanding omnichannel expectations in a mobile context
– Leveraging smartphone capability for unique service experiences
– Designing effective mobile service experiences

To reserve your place on this Masterclass Click Here

The actual venue in London will be announced