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How AI & Tech are Powering CX Transformation

Minds & Machines: How AI & Tech are Powering CX & Customer Service Transformation


The market noise and hype about robots, A.I and all things digital as the future of customer service delivery is deafening. But what are the real opportunities for organisations to embrace these technologies and what is the role of human interaction?

During this event, Ember will explore a number of key issues when making decisions around what elements of your service proposition you should digitise.

Ember will showcase a number of digital-first and legacy brands to tell their story and how their human workforce works hand-in-hand with machines.

Additional Information

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Ember Group was established in 2010 and is a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally. With offices in London and Toronto, they deliver solutions to help organisations realise their customer service vision and increase commercial value from their service operations. The Ember Group has teams of specialists across various practises and disciplines, including service operations, digital, outsourcing, technology, commercial and finance, analytics, recruitment & search, training and L&D.

For additional information on Ember visit their Website