Using Gamification to Power Contact Centre Agent Engagement & Performance
Gamification has become a significant component in the contact centre technology ecosystem for improving agent satisfaction, productivity, compliance and performance.
Join us for this free seminar as contact centre gamification guru, Nikki Quinn, shares her approach to using contact centre solution data with gamification software to achieve the desired results.
We’re delighted to also have our guest speaker, Martin Hill-Wilson talking about ‘What next generation emotion and quality management tells us about employee engagement’.
At this seminar, you will learn:
– How to use gamification strategies to align your business objectives with agent activity
– Methods used to create equity across disparate groups of agents
– How to engage the agents to self-evaluate behaviours
– How to motivate across the generational spectrum of employees
– Methods to hold contact centre Supervisors accountable and ensure that they stay highly engaged
Date: Tuesday 5th March
Time: Registration 09:00
Event: 09:30 – 12:00
Location: Think Tank, Millennium Point, Curzon St, Birmingham B4 7XG
To Register for this event Click Here
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, and workforce management. With a portfolio of 150 patents and growing, Noble leads the way in pioneering solutions for the contact centre market.