CCMA – Complaints Management Seminar
The theme for this seminar is: Colleague Engagement – We will explore the latest industry research on employee engagement and complaint handlers.
During this half day session we will share the latest research carried out by Verint on our industry, and in particular employee engagement and their impact on complaint handling.
You will also hear case studies from the winners of ‘Most Effective Employee Engagement Programme’ at the 2019 UK National Contact Centre Awards
Where and when?
Date: Thursday 4th July 2019
Time: 12:30 pm – 4:30 pm
Who is it for? Complaints and Customer Relation Leaders and Managers, Customer Experience professional, Business Improvement Managers, Contact Centre Managers
To reserve your place on this training event Click Here
The CCMA (Call Centre Management Association) is the longest established association representing the contact centre industry in the UK. The membership organisation supports contact centre leaders through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Its aim is to offer timely and impartial advice to its members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.