Complaints Management Special Interest Group

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Date(s) - 10/07/2017
1:00 pm - 5:00 pm


complaints.image.2014This half day seminar will focus on ‘Managing a successful complaints management operation’

We will share the latest trends on consumer behaviour when it comes to complaining and how the best organisations are responding.

Our agenda for the day will include:

– An overview of current customer trends in relation to complaints

– Case Study presentations from winners of Complaints Manager of the Year at the 2017 UK National Contact Centre Manager Awards

– A look at the regulators approach to complaints

– Sharing some practical approaches to manging a complaints team

– Round table discussions

Additional Information

To regiccma_logo.2014ster for this half-day seminar Click Here

For additional information on the CCMA Visit their Website or view their Company Profile

Location to be advised

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