Latest Contact Centre News

CCMA Member Visit to Team Knowhow

CCMA Member Visit to Team Knowhow

The theme for this best practise visit is: How to think ‘outside the box’ when creating apprenticeship programmes in your contact centre

Join the CCMA for this award-winning member visit with Team Knowhow.

On the visit their leadership team will share with us how they have developed a unique and innovative programme for apprenticeships.

During this interactive morning, they’ll…

– Provide an overview of their business and their story so far
– Share how they have developed and implemented an innovative programme for apprenticeships
– They will share the how their Learning and Development team won a Gold award at the ECCCSA’s
– Share what has worked and importantly, what hasn’t
– Give us a tour of their awarding winning team and 1500 seat contact centre
– Meet with your peers and contact centre leaders to share experiences

About the host

Team Knowhow are the service partner to Carphone Warehouse and Currys PC World.

Their team offers friendly and impartial help and advice to customers. They support and service anything from mobile phones to dishwashers.

In 2018, they recently won the Gold award from the European Contact Centre and Customer Service Awards (ECCCSA’s) for Most Effective Learning and Development Initiative.

Location: 2 Nunnery Drive, Sheffield. S2 5DD

For additional information or to register fpor this event Click Here