The theme for this best practise visit is: Implementing an effective channel shift strategy to maximise self service
Join us for this award-winning member visit with Swinton Insurance.
On the visit their leadership team will share with us how they have moved from a traditional High Street model to a digital model.
During this interactive morning, they’ll…
– Share how they have implemented a customer channel shift and
– They will share the colleague and customer impact and how they have overcome any challenges
– Get a tour of the 500-seat contact centre
– Meet with your peers and contact centre leaders to share experiences
About the host
Swinton Insurance is a UK insurance retailer that was established in 1957. It has a new contact centre site in central Manchester and network of branches across the United Kingdom and in excess of 1,500 employees. The company offers a range of insurance products from a panel of UK insurers covering car, bike, home, commercial, taxi and caravan insurance
In 2018, they recently won the Gold award at the UK national Contact Centre Awards for Best Contact Centre Support Team.
For additional information or to register for this CCMA Member event Click here