Date(s) - 30/05/2018
9:30 am - 1:00 pm
CCMA Member Visit to NewDay
The theme for this best practice visit is: How to improve complaint handling and fast track changes in the call centre
On this visit to the award winning New Day Contact Centre operation, the leadership team will share with you their new customer resolution programme and how they have fast tracked changes on the back of this initiative.
The New Day team will share with us how they have launched a new programme that is continuingly improving and resolving customer frustrations and how their teams have embraced this new way of working.
During this interactive morning, they will:
– Deliver an insightful session on how they have improved complaint handing and increased customer engagement
– Share tips on how to fast track change through the business, no matter how big or small
– Give us a tour of their 800-seat contact centre, which has been designed to provide a co-operative environment for their multi-channel teams
– Provide the opportunity to network with your industry peers to share experiences
About the host
New Day offer an alternative approach to financial services with over 5.4 million customers, their mission is to ensure customer get the best out of all credit can provide. They work in partnership with established retailers, including House of Fraser, Debenhams and Laura Ashley. They won a bronze award for Best Complaint management team at the 2017 European Contact Centre and Customer Service Awards.
To reserve your place on this event Click Here