Date(s) - 16/08/2017
9:30 am - 1:30 pm
The good practice topic for this visit is: ‘Easy to work for’
Many organisations measure ‘Customer Effort or NetEasy’ for their customers but Screwfix went a step further and decided to focus on making it easy for their employees.
The team delivered a business improvement initiative which looks at every element of the frontline advisors role and the obstacles that got in the way of them doing a good job.
The team at Screwfix will share with us how they went about this initiative and the benefits they realised for the business.
This visit will be suitable for: Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague engagement specialists, Team Managers, Quality Managers
To register for this event Click Here