CCMA Member Visit – Screwfix, Yeovil

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Date(s) - 16/08/2017
9:30 am - 1:30 pm



screwfix.image.2015The good practice topic for this visit is: ‘Easy to work for’

Many organisations measure ‘Customer Effort or NetEasy’ for their customers but Screwfix went a step further and decided to focus on making it easy for their employees.

The team delivered a business improvement initiative which looks at every element of the frontline advisors role and the obstacles that got in the way of them doing a good job.

The team at Screwfix will share with us how they went about this initiative and the benefits they realised for the business.

This visit will be suitable for: Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague engagement specialists, Team Managers, Quality Managers

Additional Information

ccma_logo.2014To register for this event Click Here

For additional information on the CCMA visit their Website or view their Company profile

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