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CCMA Member Networking Event: Attracting and retaining talent

CCMA Member Networking Event: Top tips for attracting and retaining talent – hear from the experts

Top tips for attracting and retaining talent – hear from the experts.

As contact centres have evolved to support customers in the digital world, the skills and experience required to deliver great customer experiences has also expanded. Attracting the right talent with the right attitude – and then holding on to those people is becoming more challenging.

Join us for a few hours at the end of your working day to hear from industry experts and CCMA award winning members who will share their top tips on this important topic.

– Winner of the UK National Recruitment team, BGL will share how their story and how they are using innovative ways to recruit
– MERJE will deliver an insightful session on how to recruit top talent
– Make Life Amazing will deliver an insightful and interactive session on how wellness plays a critical role in developing and retaining talent
– Provide the opportunity to network with your industry peers to share experiences

Where and when?

Date: Thu 31 Jan 2019

Time: 4:30 pm – 7:30 pm

Location: Manchester

Who is it for?

Heads of Department, Operational Managers, Contact Centre Managers, HR and recruitment specialists, Business Improvement Managers, Colleague engagement specialists, Insight Managers, Voice of the Customer specialists, Quality Managers.

Why should you go?

Discover top tips and practical tools to help recruit and retain talent in the Contact Centre industry and hear from the UK National Contact Centre Gold winners and how they have low attrition and high engagement.

How much is it?

Free for CCMA members

Additional Information

About the sponsor

Founded in October 2011, MERJE is led by directors Jonathan Abelson, Richard Abelson and Edward Manson, and has grown year-on-year to become a respected national firm with offices in Manchester and London. We have achieved this by staying true to our aim of providing an outstanding service whilst being personable, professional and friendly.

To reserve your place on this Member Visit Click Here

For additional information on the CCMA visit their Website

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