CCMA Member Event to Dyson contact centre
Putting the learning and development function at the heart of customer service transformations
On this visit the Dyson leadership team will share with us their story of how they’re transforming customer service and putting the new L&D function at the heart of the changes
During this interactive morning, they’ll show how they are
– Creating a customer experience that’s as unique and distinctive as Dyson’s technology
– Continuously exploring innovative ways to transform the service they provide to customers
– Creating a new L&D function to support this vision
– Supporting and engaging their employees
As well as having the opportunity to tour this 250-seat operation you will have the opportunity to meet with your peers and contact centre leaders to share experiences on this topic
Dyson was founded in 1993 by Sir James Dyson, who remains Chief Engineer and Chairman.
Dyson holds over 7,500 patents worldwide and is focused on combining hardware, software and algorithms to make intelligent machines which understand their environment and how to improve it.
Where and when?
Date: Thu 17 Oct 2019
Time: 9:30 am – 1:00 pm
Who is it for?
Heads of Department, Contact Centre Managers, L&D Managers, Training Managers, Business Improvement Managers, Colleague Engagement Specialists, Team Managers
To reserve your place on this CCMA Member event Click Here
The CCMA (Call Centre Management Association) is the longest established association representing the contact centre industry in the UK. The membership organisation supports contact centre leaders through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Its aim is to offer timely and impartial advice to its members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.